Medical Aesthetician

About the role

Serotonin Centers is the nation’s premier anti-aging and wellness destination. Our Aestheticians deliver advanced skin care treatments and personalized experiences that help clients look and feel their best. Using our tech stack— Zenoti, GHL, and digital tools—you will provide exceptional aesthetic services while supporting overall client wellness and center success. The Aesthetician provides expert-level skin care services, including HydraFacial, chemical peels, and microneedling, while educating clients on treatment plan options and post-care routines. You will collaborate with team members, contribute to sales goals, and uphold Serotonin’s standards of excellence in client experience and safety.

Responsibilities

• Conduct thorough skin care consultations to understand client concerns and goals.
• Perform HydraFacial, chemical peels, and microneedling treatments with precision and expertise.
• Tailor treatments to match client needs and chosen packages or membership for maximum treatment plan satisfaction.
• SMART Goal: Complete 100% of scheduled consultations and treatments; achieve ≥90 client satisfaction on post-treatment surveys.
• Educate clients on treatment benefits, post-care routines, and premium skin care products.
• Upserve and recommend products to enhance treatment outcomes and client wellness.
• SMART Goal: ≥80% of clients receive personalized product recommendations; maintain ≥60% product purchase adherence.
• Greet clients warmly and create a relaxing, rejuvenating environment.
• Engage in meaningful conversations to build trust and long-term relationships.
• SMART Goal: Maintain NPS ≥90; achieve ≥80% repeat booking rate for aesthetic services.
• Promote memberships, packages, and center services aligned with client goals.
• Collaborate with team members to meet monthly sales and membership targets.
• Maintain HIPAA and biohazard compliance; follow rigorous safety protocols for all treatments.
• Ensure proper sanitation and sterilization of tools and treatment areas.
• SMART Goal: Zero compliance violations; 100% completion of safety training annually.
• Participate in daily huddles; keep trackers current and aligned with center goals.
• Attend all role-based meetings and complete compliance training in SeroConnect (Internal LMS).
• Engage in ongoing education to stay current with industry trends and new techniques.
• SMART Goal: ≥95% attendance at huddles/meetings; complete ≥1 professional development activity monthly.
• Core KPIs & Targets: Client Satisfaction (NPS): ≥90; Treatment Completion Rate: 100%; Product Recommendation Adherence: ≥60%; Compliance & Documentation Accuracy: 100%.

Qualifications