Mediation/Arbitration Officer This position is Exempt from the State of Delaware Merit System

Summary Statement

This class is responsible for expediting the processing of court petitions filed with Family Court by performing mediation and/or arbitration of civil and criminal cases.

Essential Functions

• Interviews petitioner to assess nature of complaint, relief sought and explain procedures for filing petition.
• Conducts mediation session with petitioner and respondent to define issues, assess relief sought and negotiate mutually acceptable terms; prepares consent orders stating conditions of agreement and submits to judge for an approval.
• Acts as hearing officer for delinquent/criminal complaints; conducts fact finding session with parties involved and imposes appropriate conditions to provide for restitution and prevent repeated offenses; follows up with parties involved to insure compliance with court order.
• Mediates emergency petitions to obtain temporary agreement; prepares report to judge when agreement can't be reached describing issues, parties' positions and recommendations for appropriate action.
• Counsels and mediates custody, visitation and special investigations as directed by judge; obtains and evaluates background information on social, psychological, emotional and family stability; prepares report with findings and recommendations and disposition of case.
• Prepares and maintains accurate statistical records of number, type and disposition of cases.
• Provides information on court functions and jurisdiction and assistance to clients by community referral.

Job Requirements

• Education, Training, and Experience: Possess at least one of the following:
  • A bachelor’s degree or higher from an accredited college or university.
  • Four years of work experience within the court system involving case management, social service, case processing, or direct customer service.
  • Four years of experience in dispute resolution.
  • An associate degree from an accredited college or university and either (i) two years of work experience within the court system involving case management, social service, case processing, or direct customer service, or (ii) two years of experience in dispute resolution.
• Experience: Six months experience in case management, which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
  • Six months experience in interviewing using structured or unstructured interview techniques to obtain facts, explore issues, and identify courses of action.
  • Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
  • Knowledge of mediation or arbitration.

Conditions of Hire

• Legal authorization to work in the United States.
• Participation in E-Verify.
• Criminal background check.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

Equal Opportunity Employer

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.