Media Operations Manager

The Media Operations Manager

Runs the day-to-day delivery of digital marketing campaigns, working closely with Digital Strategists to turn media strategy into real campaign execution.

• Campaign Leadership & Client Partnership:
• Manage the operational side of assigned client accounts, from onboarding through launch and ongoing optimization
• Work with Digital Strategists on campaign planning, onboarding, asset collection, launch readiness, and changes — bringing a solid grasp of media planning to make sure execution gets done right
• Serve as a trusted client contact for campaign operations — co-lead onboarding calls, coordinate logistics, and answer day-to-day operational questions directly
• Keep communication flowing between strategists, specialized media teams, creative, vendors, and clients
• Media Planning & Strategic Support:
• Partner directly with Digital Strategists on media planning
• Coordinate recommendations from specialized teams and add operational insight on budgets, timelines, and how plans will actually run
• Moderate-to-complex updates to media plans and planning docs, keeping everything aligned with strategy
• Support forecasting, opportunity fund management, pacing updates, and budget adjustments throughout each campaign
• Campaign Operations:
• Own execution across campaign setup, trafficking coordination, launch readiness, creative refreshes, vendor-managed campaigns, landing page production, and tracking implementation
• Keep assets, targeting, tracking, creative, and documentation accurate and aligned with strategy throughout the campaign
• Manage forecasting activities and coordinate launch timelines across several client engagements at once
• Own execution across campaign setup, trafficking coordination, launch readiness, creative refreshes, vendor-managed campaigns, landing page production, and tracking implementation
• Manage forecasting activities and coordinate launch timelines across several client engagements at once
• Operational Excellence:
• Spot ways to improve workflows, documentation, communication, and coordination
• Onboard and mentor Media Operations Associates
• Contribute to process improvements, AI-enabled workflows, and operational best practices for the department

What You Bring:

• Bachelor’s degree or equivalent experience
• 4–6 years in digital media operations, campaign management, media planning support, or digital marketing
• Agency experience strongly preferred
• Experience supporting media planning, forecasting, and client-facing campaign management preferred
• Strong organizational and project management skills — you can run multiple client engagements at once without dropping the ball
• Clear writer and communicator, comfortable leading discussions with clients and presenting recommendations
• Able to juggle competing priorities without sacrificing quality or missing deadlines
• Solid understanding of digital media planning, budgeting, forecasting, and campaign execution
• Working knowledge of digital advertising platforms, measurement, and campaign implementation
• Comfortable using project management tools, AI-enabled workflows, and other tech to work more efficiently
• Strong analytical and problem-solving skills for untangling complex campaign logistics

About Carnegie:

No phone calls or unscheduled visits to the office, please. Carnegie is an equal-opportunity employer.