Media Analyst

About the role

The Media Analyst supports and maintains all Audio Visual (AV) and video conferencing technology services for Sullivan & Cromwell. This includes special venue events, law practice training sessions, legal deposition meetings, and any conference room service requiring AV or video conferencing assistance. Support includes AV equipment set‑ups, live session monitoring, and post‑event breakdown.

Responsibilities

Operating and maintaining modern AV and collaboration systems such as Zoom, Microsoft Teams, Webex, Blue Jeans, Google Meet, Crestron control systems, Cisco Webex Room Kits, network‑connected PTZ cameras (NDI enabled), BiAmp Tesira DSPs, professional microphone systems, wireless microphone systems, external speakers, large‑format displays, PCs, laptops, thin clients, Logitech Zoom Rooms, Logitech Rally and Rally Bar systems, and full Zoom Enterprise experience. AV and video‑conferencing sessions require real‑time support, live streaming, recording, and post‑production tasks including webinar/webcast delivery, podcast capture, and video editing using Adobe Premiere Pro. Digital distribution of final media files to branch offices is also required.

• Daily system check of all AV conference rooms at 125 Broad Street and preventative maintenance as needed.
• Confirm weekly inventory of all AV equipment.
• Maintain the latest software updates on all AV‑related PC equipment to ensure optimal performance and security.
• Provide white‑glove Helpdesk‑level support to clients and customers, consistently working on improving services.
• Install, configure, test, and troubleshoot systems in meeting rooms as required.
• Monitor live teleconference, video conference, webinars/webcast, depositions and recording sessions.
• Monitor and close out ServiceNow tickets and daily assignment reports exported from the event‑managing suite (Korbit).
• Schedule pre‑testing of systems prior to all events.
• Comply with the firm’s information‑security policies, protecting firm assets from unauthorized access, disclosure, modification, destruction, or interference, and report security events or potential events to management.
• Other duties may be assigned.

Qualifications

• Experience operating and troubleshooting Cisco codec hardware and software.
• Experience with Crestron systems; BiAmp Tesira and AV‑integrated systems a plus.
• Familiarity with professional microphone systems (wired, wireless, and integrated audio setups) and integrating them with PC‑based setups for depositions, webinars, webcasts, and recording sessions.
• Strong knowledge of PC, thin‑client, and Mac hardware/software/OS, including audio and video routing.
• Ability to communicate effectively and a desire to learn.
• Ability to work under pressure and flexibility for on‑call/overtime rotation.
• College degree and 5+ years of experience with media‑related systems, or high school diploma and 10+ years of media‑related experience.
• CCNA certification and experience with production‑quality staging/lighting technologies.

Work Environment

This fast‑moving environment requires deploying AV solutions quickly, often in front of senior lawyers and clients, while maintaining a polished business demeanor. The role involves physical activity such as daily room setup and breakdown, deploying and retrieving AV equipment, PCs, laptops, printers, and managing cabling. Flexibility is essential; meetings and events may be scheduled at the last minute and may require immediate or after‑hours support. Reasonable accommodations are available for individuals with disabilities.

Pay

The base salary range for this role is $80,000 – $90,000, with consideration of skill set, experience, certifications, degrees, location, and firm needs. The total compensation package may include overtime pay, discretionary bonuses, and other benefits.

Benefits

For a comprehensive list of employee benefits, please visit www.sullcrom.com/employee-benefits.