Med Recept/ Scheduler (BMG)

About the role

Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Performs various reception, clerical and patient care duties.

Responsibilities

• Greeting patients and visitors professionally and providing assistance.
• Answering the telephone and taking messages.
• Scheduling patients with physician providers and maintaining appointments.
• Collecting demographic and insurance information and entering it into the practice management system.
• Maintaining patient records, entering charges and posting services.
• Ordering prescription refills and sending them for approval.
• Scheduling medical testing, procedures, ancillary services and surgeries.
• Providing patient instructions for scheduled procedures and follow-up with written instructions.
• Obtaining insurance pre-certification and completing electronic medical record flow sheets.
• Paging physicians and sending call status and imaging assignments.
• Entering data into specialty computer programs and monitoring orders.
• Faxing, copying, typing notes and memos.
• Ordering office supplies and maintaining inventory.
• Opening and sorting mail daily.
• Assisting physicians in the absence of clinical staff.
• Escorting patients to exam rooms.
• Performing surgery and procedure scheduling duties.
• Preparing surgery schedules and handling corrections.
• Scheduling all surgery related appointments and testing.
• Providing instructions related to pre-operative, post-operative needs, appointments, medication adjustments and completing the associated documentation.
• Following multiple surgeon protocols and tracking clearances and testing results.
• Tracking imaging studies and importing them to PACS.
• Handling equipment, supplies and implant requests according to departmental policies.
• Contacting vendors to cover surgical cases and updating them.
• Completing the surgical order process and organizing records for surgery.
• Ensuring pre-certification guidelines are met for diagnostic testing and surgical procedures.
• Ensuring medical necessity is documented by complying with scheduling criteria for all insurance carriers.

Service Goals

Personally connect. Keep everyone informed. Be on their team.

Education and Experience

• A high school diploma or equivalent is preferred.
• A minimum of 17 years of age.
• Previous related experience in a healthcare/clinical environment, admitting department, physician office practice or scheduling office is preferred.
• Knowledge of medical terminology and coding is preferred.
• The ability to speak and write Spanish is desired.