Med Recept/ Scheduler (BMG)

About the role

Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator.

Responsibilities

• Greeting patients and visitors professionally and providing assistance.
• Answering the telephone and taking messages.
• Scheduling patients with physician providers and maintaining appointments.
• Collecting demographic and insurance information and entering data into the practice management system.
• Maintaining patient records, entering charges and posting services performed by the provider.
• Ordering prescription refills and sending them to clinical staff for approval.
• Scheduling medical testing, procedures, ancillary services and surgeries for patients.
• Providing patient instructions for scheduled procedures and following up with written instructions.
• Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheets.
• Paging physicians when necessary and sending information regarding call status and imaging assignments daily.
• Entering data into specialty computer programs such as Carelink and Cardionet; ensuring orders are entered correctly, and monitors are sent to patients.
• Faxing, copying, typing notes and memos.
• Ordering office supplies and maintaining inventory.
• Opening and sorting mail daily.
• Assisting the physician if necessary.
• Escorting patients to exam rooms in a professional and courteous manner.
• Performing surgery and procedure scheduling duties according to established policies and procedures following provider instructions.
• Preparing surgery schedules and ensuring corrections are handled efficiently.
• Interpreting physician orders and scheduling procedures accordingly.
• Scheduling all surgery related appointments and testing.
• Providing instructions related to pre-operative, post-operative needs, appointments, medication adjustments and completing the associated documentation.
• Following multiple surgeon protocols for pending surgery cases.
• Tracking all clearances and testing results for provider approval prior to surgery date.
• Tracking all related imaging studies, importing imaging to PACS and pushing images to other facilities as needed for intra-operative viewing.
• Ensuring all equipment (including special equipment) supplies and implant requests are handled according to departmental policies and procedures.
• Contacting vendors to cover surgical cases and updating them as changes occur.
• Completing the surgical order process.
• Organizing records for surgery and preparing surgery packet.
• Ensuring pre-certification guidelines have been met for diagnostic testing and surgical procedures.
• Ensuring medical necessity is documented by complying with scheduling criteria for all insurance carriers.

Qualifications

• High school diploma or equivalent preferred.
• Minimum of 17 years of age.
• Previous related experience in a healthcare/clinical environment, admitting department, physician office practice or scheduling office preferred.
• Knowledge of medical terminology and coding preferred.
• The ability to speak and write Spanish desired.

Skills

• High level of interpersonal skills necessary to interact with visitors, clients, and staff members professionally.
• Good communication and telephone usage skills to communicate both verbally and in writing.
• Proficient typing and computer skills to complete tasks accurately and efficiently.
• Analytical skills necessary to solve patient problems and interpret data.
• A basic knowledge of medical terminology, CPT and ICD codes, including being able to identify LMRP procedures and check for medical necessity.

Benefits

Includes a $1,000.00 sign-on bonus.

Pay

N/A

Schedule

N/A