Med Office Scheduler I - Call Center

Schedule

• Utilize EMR and scheduling tool to schedule clinic appointments including consultations and follow-up visits.
• Confirm patient eligibility with insurance plan at the time of scheduling.

Essential Duties

• Collect all pertinent demographic and medical information from patients.
• Utilize scheduling tool and referral system to manage patient appointments.
• Answer and resolve incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Ensure strict confidentiality of all health records and member information.
• Meet HIPAA guidelines.

Benefits

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program available 24/7
• Paid Time Off
• Paid Holidays
• Mileage reimbursement