Med Asst- Surgical Prac

About the Role

Under the general supervision of the Practice Manager, this position is responsible for assisting Physicians, Advanced Practice Professionals, and the practice team with direct and support-related patient care while treating patients in a respectful, confidential, and friendly manner.

Responsibilities

• EMR Utilization Functions:
  • Utilizes the current Electronic Medical Record (EMR) to complete documented Best Practice Workflows accurately.
  • Documents and updates the patient's medical history within EMR guidelines, including vital signs, past medical history, social history, surgical history, and family medical history.
  • Completes the daily work list (order tracking, tasking, document import) to provide timely care and response to patients.
  • Ensures compliance in all regulatory item collection.
• Clinical Support Functions:
  • Completes chart prep as required.
  • Performs pre-visit planning/chart preloading in accordance with established guidelines, including obtaining records from specialists, emergency department visits, hospital stays, and primary care to ensure an efficient visit.
  • Prepares examination rooms with needed supplies, instruments, and equipment; maintains rooms in a clean, professional, and welcoming manner.
  • Greets patients professionally and escorts them to exam rooms while explaining the rooming process.
  • Prepares, instructs, positions, and drapes patients.
  • Ensures the Provider stays on schedule, accounting for emergencies and unexpected interruptions.
  • Prepares specimens with documentation for processing in accordance with Laboratory regulations.
  • Cares for, cleans, and sterilizes equipment per instructions or established procedures.
  • Orders medical supplies, medications, and immunizations; keeps exam rooms and bathrooms stocked.
  • Disposes of used supplies properly and follows infection control and biohazard policies.
  • Calls orders to pharmacies for medications using the approved prescription refill policy under Provider supervision.
  • Completes and processes referrals, pre-certifications, or pre-approvals as needed.
  • Performs EKGs and other tests ordered by the Provider in accordance with CLIA-waived regulations.
• Patient Access Functions:
  • Accepts and returns patient calls under the supervision of the nurse or Provider, using appropriate telephone etiquette.
  • Schedules appointments and processes orders for patients, including procedures, tests, referrals, and consultations as requested by the Provider.
  • Serves as a backup to the Patient Access Coordinator, assisting in all functions to promote efficient office flow.
• Organizational Expectations:
  • Attendance: Comes to work daily, on time, and completes scheduled shifts.
  • HIPAA: Maintains patient confidentiality.
  • Internal Communication: Contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect.
  • Interpersonal Relationships: Maintains appropriate relationships with staff, patients, and visitors; works as a team member with other departments.
  • Safety: Practices workplace safety daily.
  • Employee Engagement: Actively participates in hospital Service Excellence initiatives and trainings; attends and participates in at least 50% of department staff meetings and reviews 100% of meeting minutes; completes all required annual education on or before the due date.

Requirements

• BLS (Basic Life Support) certification required.

Skills

• Minimal physical effort required with occasional light lifting (up to 25 pounds), stooping, and fine motor skills (e.g., typing, pinching).
• Ability to effectively manage considerable mental stress.
• Ability to express or exchange ideas verbally and receive detailed information through oral communication.
• Ability to communicate effectively with co-workers, conveying information clearly and accurately.
• Familiarity with computers and other business machines.