Mechanical Service Writer

About the Role

Snider Fleet Solutions, a leading commercial tire dealer and retread service provider, is seeking a Mechanical Service Writer who embodies our "extra mile" philosophy. Reporting to the Mechanical Service Manager, you'll focus on estimating heavy-duty truck and trailer mechanical jobs, including parts and labor, and billing service tickets as needed.

Responsibilities

• Estimating service tickets
• Ordering parts
• Processing and making returns
• Providing customer support
• Communicating directly with technicians, customers, and vendors
• Adhering to all safety programs
• Assisting in service billing

Qualifications

• Associate's Degree in Business or related field; four-year degree preferred and/or equivalent work experience
• At least 2 years' experience within the industry or a related management position
• Complete understanding of VMRS codes and TMC recommended practices
• Strong skills in Microsoft Office (Outlook, Word, Excel, & PowerPoint)
• Ability to learn and operate other software (AS400, SAP, BTN, etc.)
• Superior customer service and communication skills (both written and verbal)
• Proficiency with 10-Key
• Familiarity with Paylocity is a plus
• Supplier specific product knowledge

Skills

• Strong organizational and time management skills
• Close attention to detail
• Ability to work effectively as a team member and independently with minimal supervision
• Ability to learn quickly and take on new responsibilities
• Analytical skills, including research, data interpretation, and information analysis
• Ability to train and coach in administrative practices
• Ability to multi-task, work effectively under pressure and time constraints
• Understanding of invoicing and billing procedures
• Sensitivity to all confidential matters

Benefits

• Paid Time Off (PTO) – personal, holiday, sick, and vacation
• Career advancement opportunities
• 401(k) retirement planning
• Profit sharing
• Medical
• Dental
• Vision
• Employer-Paid Life
• Employer-Paid Short Term Disability

Work Environment: The role involves a combination of office and service shop/warehouse settings, with occasional exposure to fumes, airborne particles, moving mechanical parts, and moderate to high noise levels.