Mechanical Service Writer

About the role

As a Mechanical Service Writer, you will report to the Mechanical Service Manager. Your focus will be estimating heavy-duty truck and trailer mechanical jobs, including parts and labor. You will also bill service tickets, as demand requires. This entails significant time on the phone and computer communicating with vendors concerning parts pricing and availability and placing orders. You will also be in constant communication with mechanics on labor and time, and with customers on estimated job cost, lead time, and scheduling. This is a fast-paced environment; urgency and communication are critical.

What You'll Do On a Typical Day

• Estimating service tickets
• Ordering parts
• Processing and making returns
• Customer support
• Direct communication with technicians, customers, and vendors
• Adherence to all safety programs
• Assist in service billing

Work Environment

Work will be a combination of office and service shop/warehouse setting. This will be at one of our commercial/industrial tire and/or mechanical truck service centers. The employee is occasionally exposed to fumes or airborne particles, interact with moving mechanical parts/equipment, and the noise level at the service center is usually moderate to high.

Education or Experience

• Associate's Degree in Business or other related fields; four-year degree preferred and/or equivalent work experience
• At least 2 years' experience within the industry or a related management position

Skills And Abilities

• Ability to pass background check and drug screen
• Must have strong organizational and time management skills, as well as close attention to detail
• Complete understanding of VMRS codes and TMC recommended practices
• Strong skills in Microsoft Office (Outlook, Word, Excel, & PowerPoint) and the ability to learn and operate other software (AS400, SAP, BTN, etc.)
• Superior customer service and communication skills (both written and verbal)
• Ability to use all necessary office equipment, scanner, facsimile machines, calculators, postage machines, copiers, etc.
• Understanding of invoicing and billing procedures
• Sensitivity to all confidential matters
• Reliable and dependable with self-initiative
• Ability to work effectively as a team member and independently with minimal supervision
• Ability to learn quickly and take on new responsibilities
• Proficient with 10-Key
• Ability to interact with all levels within the organization and client base
• Ability to understand and meet month-end, quarter-end, and year-end deadlines
• Ability to work overtime based on branch or department needs
• Understanding of industry standards and practices in accomplishing these standards
• Ability to multi-task, work effectively under pressure and time constraints
• Analytical skills, including research, ability to interpret data, and ability to analyze information
• Ability to train and coach in administrative practices
• Familiarity with Paylocity is a plus
• Supplier specific product knowledge

Benefits

• Paid Time Off (PTO) – personal, holiday, sick and vacation
• Career advancement opportunities
• 401(k) retirement planning
• Profit sharing
• Medical
• Dental
• Vision
• Employer-Paid Life
• Employer-Paid Short Term Disability