Mechanical Service Coordinator

About the Role

We are currently seeking an experienced Mechanical Service Coordinator to join our Wichita, KS team. The right candidate will be highly detailed oriented, accurate and organized; a self-starter who possess strong initiative to improve processes and procedures without waiting for specific instructions. This person will ensure a high-quality standard and consistency of service in their position in accordance to Central Consolidated standards providing the customer with an exceptional experience.

Responsibilities

• Answer incoming phone calls from customers
• Understand the needs of the customers and create work orders from these calls
• Schedule the work load for multiple service technicians
• Answer incoming phone calls from the service technicians
• Create purchase orders for service technicians
• Order parts and schedule equipment as required for work orders
• Track open work orders for requirements to complete
• Pricing service repairs
• Assist in billing
• Available for special projects as needed

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop; kneel and crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus. The employee is occasionally exposed to extreme temperatures. Prolonged periods sitting at a desk and working on a computer.