Mechanic/Tool Technician

Key Responsibilities

• Diagnostics, service, and repair of rental equipment including pressure washers, trenchers, generators, aerators, compaction equipment, trailers, and small engines.
• Scheduled preventive maintenance on all rental assets to manufacturer and company standards.
• Inspection of returned equipment for damage, wear, and proper operation; completion of repair orders and documentation.
• Maintenance of organized service records, parts usage, and maintenance logs in the company’s tracking system.
• Coordination with store management and field support teams for timely turnaround of equipment.
• Affirmation of fleet condition assessments, warranty repairs, and vendor service coordination as needed.
• Adherence to safety policies and environmental standards while maintaining a clean and professional workspace.
• Support for training and mentorship of new associates on proper equipment handling and safety procedures.
• Feedback to leadership regarding recurring issues, parts needs, or design improvements.

Customer Service

• Execution of Lowe's customer service policies, procedures, and programs.

Required Qualifications

• High school diploma or GED
• General Studies or equivalent years of experience in lieu of education requirement, if applicable
• 2 Years Experience in small engine repair, can include apprenticeships or on the job training

Preferred Qualifications

• Certification, Diploma, or associate degree in small engine repair, electronic equipment technology or electrical engineering technology
• Certification, Diploma, or associate degree in any engine repair, electronic equipment technology or electrical engineering technology
• 1 Year Experience in understanding the maintenance needs of equipment including two-cycle engines, four-cycle engines, diesel, electric, and cordless equipment
• 1 Year of experience in parts identification and sales, including matching components to specific engine models, explaining repair options, and recommending compatible replacement parts and maintenance products
• 1 Year of experience in equipment service operations, including performing inspections, preventive maintenance, and safety checks, as well as documenting work orders and repairs accurately
• 1 Year of experience in a customer-facing service environment, providing technical advice, demonstrating proper equipment use, and ensuring customer satisfaction through quality workmanship and clear communication
• 1 Year of experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business