Mechanic/Service Technician

About the role

The Generator Mechanic/Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the customer’s whole home standby generator. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

Responsibilities

• Travel to customer’s residence using company vehicle
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer’s home generator
• Follow technical instruction manuals, diagrams, blueprints, and procedures
• Test, troubleshoot, and operate automatic transfer switches
• Document services performed using an electronic software system
• Adhere to all safety practices and requirements
• Perform other assigned duties as needed

Qualifications

• Strong customer service and communication skills (verbal and written)
• Problem-solving, organization, and decision-making skills
• Ability to work independently demonstrating initiative
• Reading and comprehension skills to understand technical manuals, electrical wiring diagrams, and blueprints
• Ability to drive company vehicles safely to each customer’s residence within and surrounding area
• High school diploma or equivalent
• Experience with mechanical small engine repair work
• Experience with electrical wiring
• Valid driver’s license and satisfactory driving record
• Ability to perform job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces
• Ability to work primarily outdoors in varying weather conditions and temperatures
• Proper eyesight/vision to perform mechanical repairs safely
• Ability to interpret technical manuals, blueprints, and schematics

Benefits

• Positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• Company work truck provided after 60 days of employment

Pay

$16.00 – $25.00 per hour (commensurate with experience)

Schedule

Typically Monday–Friday, 8:00 am–5:00 pm; schedule may vary to support customer needs, especially during severe weather or impending storms.