Mechanic II

About the role

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. We offer a unique shopping experience, complete with complimentary popcorn and coffee, and strive to create a positive, rewarding workplace with growth opportunities and a people-first environment.

Responsibilities

• Manage work orders for customer repairs and perform servicing and repairs on diesel-powered compact tractors (19HP to 74HP), garden tractors, mowing equipment, UTVs, lawn and garden equipment, and company-owned fork trucks.
• Order service parts and file warranty claims, demonstrating strong customer communication skills.
• Provide exceptional customer service by delivering high-quality and prompt on-site repair solutions.
• Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education.
• Ensure safe and proper usage of equipment and tools, and comply with legal regulations for handling, storage, and disposal of hazardous materials.
• Complete necessary warranty documentation according to manufacturer requirements.
• Manage special order parts for work orders as necessary and accurately document daily work performed.
• Maintain a clean, organized shop area to ensure a safe environment.
• Conduct service tasks in adherence to safety standards and manufacturer requirements.
• Utilize computer systems to identify parts, document repair progress, order components, and process claims.
• Read and comprehend operating and repair manuals, diagrams, blueprints, and drawings.
• Provide daily updates on completed work, identified issues, and upcoming schedules.
• Assist in loading and unloading customer machines for repairs and deliveries.
• Perform preventative maintenance and basic to advanced level servicing on customer and company-owned machines.
• Participate in equipment sales processes as required.
• Manage multiple priorities, organize workloads, and meet deadlines effectively.
• Safely operate machinery and equipment such as fork trucks, gantry cranes, electric hoists, servicing and diagnostic tools, and multimeters.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively engage in learning initiatives such as training programs, workshops, and webinars to acquire new knowledge and refine skills.
• Provide friendly, proactive, and professional internal and external support to others.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Requirements

• At least 3 years of diesel repair experience or equivalent combination of experience and education.
• Advanced mechanical skills encompassing small engine, diesel engine, electrical, air conditioning, and hydraulic systems diagnostics and repairs.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office software and in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices.
• Ability to work independently without frequent supervision.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Repetitive wrist movements on keyboard.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Ability to use a ladder, pallet jack, and forklift.
• Close vision for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits

• 401(k) plan with 100% match on the first 3% of contributions and 50% of the next 2%.
• Healthcare plans, including virtual doctor visits and access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% Associate Discount.
• Dave Ramsey’s SmartDollar Program.
• Associate Assistance Program and RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.
• Company-paid YMCA Family Membership.

Pay

The pay range for this position is $25.25-$28.00 per hour, with exact compensation determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.