Mechanic/ Equipment Service Technician

About the role

Crafco is seeking a Service Technician for its Memphis, TN Supply Center. The Service Technician will perform repairs and service work on customer equipment, rental and demo equipment as needed, provide technical assistance to customers regarding equipment and parts, and support the sales team as required.

Responsibilities

• Meet with incoming customers or sales personnel to discuss services required and equipment needs.
• Plan and facilitate service work based on customer needs as well as rental and demo requirements.
• Complete follow‑through of repairs or service work performed, properly diagnose and repair units, and maintain good working relationships with all customers and sales personnel.
• Perform quality inspections—including run‑up, pre‑delivery, and final inspections—on new units as needed.
• Be knowledgeable about equipment and parts to assist local/regional customers’ inquiries regarding parts and equipment.
• Assist the Shipping Department with pulling and packing parts orders.
• Travel as required to repair customer equipment and/or rental units on job sites.
• Maintain work area in a clean, orderly fashion and keep equipment in good physical and mechanical condition.
• Project a positive attitude in safety and quality, promote inter‑department cooperation, and exhibit professionalism.
• Perform other duties as directed by the manager.
• Work overtime when needed to complete required work.

Requirements

• High School Diploma or GED.
• Minimum 1 year of service or mechanical experience.
• Clean driving record and a valid driver’s license.
• Authorization to work in the United States.
• Successful completion of a pre‑employment drug test and background check.

Benefits

• Competitive hourly rate.
• Profit sharing.
• Matching 401(k) plan.
• Health insurance.
• Life insurance.
• Disability insurance.
• Dental insurance.
• Vision insurance.
• Holiday pay.
• Personal & sick pay.
• Maternity/Paternity leave.
• Additional benefits offered.

Crafco, Inc. has delivered confidence through innovation, quality, and value to customers since 1976. As the world’s leading manufacturer of packaged pavement preservation products and equipment, Crafco operates as a subsidiary of Ergon, Inc., embracing core values of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships. The company fosters a collaborative culture and offers opportunities for career growth. Learn more at crafco.com and ergon.com/sustainability.