Measure Technician (Part Time), Green Bay, WI
About the role
The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician’s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization.
The Measure Technician reports directly to the Assistant Market Manager and focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity.
Responsibilities
- Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible (60%)
- Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned (4%)
- Follow all policies, procedures, and adhere to work schedule (1%)
- Ask customers open ended questions and listen to responses about their projects and product needs, describe features and benefits of merchandise, and demonstrate product and services knowledge in answering customer questions (35%)
Requirements
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Reliable Transportation
Qualifications
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
1+ years of previous related work experience
Skills
- Action Oriented
- Collaborates
- Communicates Effectively
- Customer Focus