Measure Tech (Part-Time) Hudson, WI

About the role

The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The role provides quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. Responsibilities include performing in-home measure appointments, creating, maintaining, and improving customer relationships while interacting with customers daily, supporting sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. The associate provides a positive customer experience through accurate measurements, calculations, quote review and presentation. The position primarily travels to appointments within a pre-defined geographical area, may also provide services support to company locations, and uses company‑issued devices. The role focuses on achieving service goals related to customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager and has no direct reports. Travel between locations is required. The job requires continuous standing or walking and regular lifting/handling/carrying of material or equipment weighing 8‑20 pounds. Work is performed in a comfortable indoor area that may occasionally cause mild discomfort.

Responsibilities

• 60% Appointment Measures – Complete daily routes for pre‑assigned measure appointments as efficiently and accurately as possible.
• 4% Collaboration – Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
• 1% Compliance – Follow all policies, procedures, and adhere to work schedule.
• 35% Customer Service – Ask customers open‑ended questions and listen to responses about their projects and product needs; describe features and benefits of merchandise and steps involved in completing projects; demonstrate product and services knowledge in answering customer questions; identify opportunities to engage customers in other services programs.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Reliable transportation.
• High school diploma or GED (minimum education).
• 1+ years of previous related work experience (minimum and preferred).
• No previous leadership experience required (minimum and preferred).
• No certifications required.

Skills

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus