Meals on Wheels Client Services Associate

About the role

Are you a self-starter and people-person who wants to make a real difference in the lives of older adults in your community? Horizons is looking for a compassionate and organized Client Services Associate to support our Meals on Wheels program in Linn County. We're guided by our shared values of Integrity, Inclusivity, and Compassion.

Responsibilities

• Serve as the welcoming first point of contact for new clients.
• Handle incoming calls.
• Complete client intakes (Older American Act, Medicaid, and Private Pay).
• Assess eligibility.
• Manage database records.
• Help coordinate volunteer meal route coverage.
• Act as a backup meal delivery driver when needed to ensure every senior receives their meal.

Requirements

• At least 1 year of customer service experience.
• Ability to work independently.
• Strong computer skills (Word, Excel, email, databases).
• Valid Iowa driver's license, reliable transportation, and clean driving record.
• Ability to lift up to 20 lbs.
• Ability to pass a background check.

Schedule

Full‑time, Monday–Friday, 7:30 AM–3:30 PM.