MDU manager

About the role

The MDU (Multi-Dwelling Unit) Manager oversees the day-to-day operations of multiple installation and service crews serving multi-dwelling properties. This role ensures projects are completed safely, on time, within quality standards, and in accordance with customer expectations. The MDU Manager provides leadership, coaching, and operational oversight while fostering a culture of safety, accountability, customer service, and continuous improvement.

Responsibilities

• Partner with customers and internal stakeholders to address service issues, project concerns, and escalated customer matters.
• Ensure all work is performed in accordance with company policies, customer requirements, quality standards, and applicable regulations.
• Review and approve production reports, billing documentation, and project records to ensure accuracy and timely submission.
• Lead, direct, and support multiple installation and service crews across assigned projects and markets.
• Promote and enforce a strong safety culture by ensuring compliance with all company safety programs and OSHA requirements.
• Support special projects and operational initiatives, as assigned.