MDP New Product Introduction Instructor - (E3)

About the role

This position is an MDP New Product Introduction (NPI) Instructor located in Austin, TX or Santa Clara, CA. The role combines technical instruction with expertise on existing and new semiconductor equipment, requiring learning, curriculum development, and delivery of both live distance learning and instructor‑led hands‑on training.

Responsibilities

• Deliver specialized NPI technical training in‑house and at customer sites, including domestic and international travel.
• Manage classroom and lab activities, ensuring course objectives are met and safety procedures are followed; training may occur during off‑shift hours and weekends.
• Learn and maintain comprehensive technical knowledge of new and improved products to prepare and present defined courses.
• Disseminate new information to staff, complete certifications on multiple platforms, and certify others; establish new certification requirements.
• Participate in the Product Development Process (PDP) for NPI products at Phase Gate 3 or earlier to ensure course completion prior to tool shipment.
• Create and augment documentation, evaluate instructor performance, train others in instructional system design, and oversee course design approval.
• Provide technical expertise and troubleshooting to assist with system repairs and ensure training systems meet safety and functionality requirements.
• Inform customers of additional Global Technical Training (GTT) courses, assist marketing, analyze customer needs, and present comprehensive training solutions.
• Coach and mentor less‑senior instructors, anticipating and resolving customer satisfaction issues.
• Manage multiple projects of diverse scope, directing project team members and supporting Early Learning System/Alpha Site engineering.
• Assist Global Product Support in documentation generation, develop new procedures and Best Known Methods, and collaborate with Engineering and Manufacturing on first‑chamber builds and final testing.
• Develop technical training materials with Instructional Designers, interview personnel, study technical documents, review published materials, and recommend revisions.
• Communicate with Business Units for product updates and represent GTT at product NPI meetings.

Qualifications

• Bachelor’s degree in engineering, education, training, or equivalent military experience + 4 years semiconductor equipment experience (installation, programming, safety, maintenance, operation, troubleshooting, repair).
• If no bachelor’s degree, 6 years semiconductor equipment experience.
• 2 years formal or informal experience in education, performance‑based training, or training/presentation delivery to external customers (desirable).
• Nationally recognized certification in Instructional Design or 2 years curriculum development/instructional design experience (preferred).
• Experience with Applied Materials semiconductor equipment, especially MDP equipment (highly desired).

Skills

• Excellent communication, presentation, and interpersonal skills.
• Strong problem‑solving, teamwork, and self‑motivation.
• Presentation and training delivery, project/information management, and self‑development.
• Proficiency with Microsoft Office and technical documentation tools.
• Hands‑on equipment usage: power supplies, oscilloscopes, logic analyzers, volt meters, soldering irons, hand/power tools, PCs.
• Semiconductor equipment skills: operations, preventive/corrective maintenance, alignments, calibrations, system‑level troubleshooting of analog/digital electronics.
• Knowledge of MS Windows applications and computer networking (a plus).
• Experience in e‑Learning, videography, photography, and advanced technologies (AR, VR, CGI) (a plus).

Benefits

• Supportive work culture encouraging learning, development, and career growth.
• Comprehensive health and wellbeing programs.
• Access to a full benefits package, bonus eligibility, and stock award program.
• Opportunities to work on cutting‑edge semiconductor and AI‑related technologies.

Pay

Salary range: $84,000 – $115,500 per year (target total cash includes base salary plus target bonus at 100 % goal achievement).

Schedule

• Up to 35 % travel per year, including domestic and international trips.
• Training may be required during off‑shift hours and weekends as assigned.