MCS Client Services Supervisor

About the role

The Manufacturing Client Services Supervisor plays a key leadership role in ensuring customers receive accurate, timely, and high-quality support throughout the print production process. This role supervises a team of Client Service Representatives and/or related support employees.

Responsibilities

• Supervise a team of employees in a customer service, print operations support, or related work team, usually on one shift.
• Directly manage day-to-day client service activities to ensure timely, accurate, and professional responses to customer inquiries related to print orders, job status, specifications, materials, timelines, delivery expectations, pricing, and issue resolution.
• Maintain oversight of client service workflow, assigned accounts, open inquiries, and print job support activities to ensure deadlines are met and customers are proactively informed.
• Partner with production, scheduling, bindery, materials, sales, marketing, and other internal departments to resolve customer concerns, clarify job requirements, and support successful execution of production orders.
• Identify and resolve complex client service, production support, order management, and communication issues; escalate matters as needed while ensuring appropriate follow-through.
• Lead and participate in continuous improvement projects focused on customer experience, workflow efficiency, service quality, data accuracy, and operational effectiveness.
• Identify waste, service improvements, and opportunities for process optimization.

Requirements

• Bachelor’s degree, or equivalent combination of education and 3–5 years of related manufacturing experience including supervisory responsibilities.
• Proven supervisory skills.
• Strong written and verbal communication skills.
• Demonstrated project management capabilities.
• Proficiency with Microsoft Office; experience with ERP systems and SAP preferred.
• Experience with lean manufacturing techniques or fulfillment operations preferred.

Qualifications

• Bachelor’s degree, or equivalent combination of education and 3–5 years of related manufacturing experience including supervisory responsibilities.
• Proven supervisory skills.
• Strong written and verbal communication skills.
• Demonstrated project management capabilities.
• Proficiency with Microsoft Office; experience with ERP systems and SAP preferred.
• Experience with lean manufacturing techniques or fulfillment operations preferred.

Skills

• Leadership and team management skills.
• Customer service and problem-solving abilities.
• Project management and organizational skills.
• Communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Hybrid Work Model: 2-3 days a week in the office depending on the role.
• Flexibility & Work-Life Balance: Flex My Way policies.
• Career Development and Growth: Grow My Way programming and skills-first approach.
• Industry Competitive Benefits: Comprehensive benefit plans including health, dental, vision, disability, and life insurance; retirement savings; tuition reimbursement; employee incentive programs; and resources for mental, physical, and financial wellbeing.
• Culture: Global recognition for inclusion and belonging, flexibility, work-life balance, and more.
• Social Impact: Opportunities to make a real-world impact through pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Pay

$66,500 USD - $123,500 USD

Schedule

1st shift – 6:00 am – 3:00 pm