MCQUEEN Store Operations Associate, Woodbury Commons

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. The brand is distinctive for an expression of individuality, subversive strength, and raw power, known for uncompromising quality and creative vision.

About the role

The Alexander McQueen Store Operations Associate will work closely with the Store/Corporate Operations Manager to ensure stores operate efficiently and effectively while adhering to company policies and guidelines. This role involves supporting retail functions, maintaining store standards, and ensuring the brand image is consistently represented. The associate will also handle goods, oversee compliance with KPIs, and manage stock and inventory processes.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive.
• Teamwork – We emphasize collaboration to achieve shared goals.
• Respect – We treat everyone with dignity and genuine appreciation.
• Kindness – We demonstrate compassion and empathy in all interactions.

Responsibilities

Retail Operations

• Follow company policies, procedures, and guidelines to ensure store compliance.
• Conduct regular in-store checks and audits to verify adherence to policies.
• Support the onboarding of new team members with information on store operations policies.
• Liaise with external parties to ensure required permits or documentation are in order.
• Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures.
• Assist in the setup of in-store events for successful execution.
• Ensure the care and protection of products according to company guidelines.
• Oversee day-to-day management of goods receipt and storage in line with company procedures.
• Prepare products for the sales floor and special areas to maximize efficiency.
• Ensure shop-to-shop and returns transfers comply with company guidelines and timelines.

Store Maintenance

• Act as the point of contact for cleaning companies and contractors.
• Address store emergencies to ensure timely repairs and service.
• Liaise with Loss Prevention and Security on store issues as necessary.
• Serve as the first point of contact for store operational issues, escalating as needed.
• Support the after-sales process and ensure updates for store teams and clients.
• Order and distribute staff uniforms in a timely manner.
• Maintain back-of-house standards to enable the best client experience.
• Train Client Advisors on back-of-house organization and stock care.

Stock & Inventory

• Prepare for and plan inventory checks across all stores.
• Support stores with inventory checks and reconciliations.
• Assist in preparation for sales and transfer out of sale items.
• Manage in-store damaged stock.
• Monitor and follow up on negative-on-hand and outstanding consignments.
• Coordinate and monitor cycle counts as per company guidelines.
• Provide training and guidance to store teams to minimize stock loss and damages.
• Manage the flow of OMNI orders to guarantee required service levels.
• Ensure correct flow of adjustments.
• Adopt company guidelines in the event of theft, including communication and documentation.
• Monitor in-transit shipments and liaise with relevant departments as needed.

Logistics & Supplies

• Manage and organize packaging and stationery physically and on the IT system.
• Evaluate shipping suppliers and couriers to ensure cost-effective service.

Team Collaboration

• Demonstrate professionalism in all behaviors, including communication and teamwork, in line with the House Code of Behaviours.
• Work well in a team and actively support colleagues.
• Provide high-quality feedback to managers.
• Collaborate with internal and external stakeholders with a service-oriented, versatile approach.

Requirements

• Demonstrated alignment with Alexander McQueen’s key behaviors: Empowerment, Teamwork, Respect, and Kindness.
• Previous experience in retail operations and supporting efficient retail business operations.
• Flexibility for regular travel and occasional weekend or evening shifts.
• Highly organized with strong attention to detail.
• Highly motivated and able to work independently or as part of a team.
• Proven ability to deliver retail excellence.
• Ability to establish strong credibility with team members and external resources.
• Drive and desire to deliver outstanding results.
• Sound analytical and organizational skills.
• Ability to stand for extended periods and climb ladders.
• Ability to lift packages upward of 35 lbs. regularly.

Pay

Base Salary: $24.00 - $26.00 per hour

Schedule

• Full time
• Start Date: 2026-08-29