Retail Store Associate

Concentric Power Services · Everett, WA · 4 days ago

Business Development$20–$21/hrPart-time

About the role

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions through a nationwide network of technicians, engineers, and support teams. The Retail Store Associate plays a key role in ensuring exceptional customer service and operational efficiency within the battery retail environment. This position is responsible for engaging with customers to provide accurate information about products and services, addressing inquiries, and resolving concerns in a courteous and timely manner. The Retail Store Parts & Delivery Specialist reports to the Store Manager and does not have direct reports.

Responsibilities

Maintain reliable attendance and punctuality.
Follow all safety guidelines, complete safety training, and utilize Personal Protective Equipment (PPE).
Greet and assist customers by telephone or in store to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints in a professional manner.
Maintain invoicing sales, accept payment, and process credit cards while securing accurate transactions.
Process exchanges, returns, warranties, and core transactions in accordance with company policy.
Install vehicle batteries in accordance with diagrams, sketches, operation manuals, and manufacturer’s specifications, and perform other in-store services for customers.
Deliver local commercial account orders (batteries, accessories, etc.) as needed, following all state traffic laws.
Ensure all inventory counts, stock adjustments, and store-to-store transfers are processed in a timely manner.
Perform daily operational tasks, keeping retail space and battery charging stations clean and organized.
Enter inventory data into computer using various data entry devices and keep data organized for easy accessibility.
Recommend improvements in product placement, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Maintain a clean store and professional appearance.
Perform work on weekends and evenings, including store opening/closing duties as needed to meet applicable deadlines.
Follow security procedures when entering and exiting the building for the safety of themselves and others.
Perform other duties as assigned by supervisor.

Requirements

High School diploma or GED required.
Must pass a background check and drug screen and have a valid state driver’s license.
Must be 18 years of age or older.
Must have a clear driving record that meets the company mandated driving eligibility requirements (includes 3+ years of driving experience).
1+ year of retail customer service experience, preferably in automotive parts.
Proficiency in Microsoft Office Suite, Salesforce, or Counterpoint preferred.
Ability to adapt to a fast-changing environment.
Strong communication, problem solving, and analytical skills.
Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
Capable of organizing own work and working independently, with limited supervision.
Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
Able to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
Ability to work collaboratively with other departments toward the greater good of the organization.
Must demonstrate an attention to detail with an eye for accuracy.
Ability to work a variety of shifts.

Key performance measurements

Score card reflecting performance in areas such as daily sales, customer satisfaction, and issue resolution.
Management observation regarding attitude, diligence, team contributions, and willingness and ability to learn new skills and information.
Other key metrics prescribed by supervisor, resulting in positive customer and Company impact.
Other key performance indicators as assigned.

Benefits

Competitive pay – plus incentive opportunities and overtime potential for hourly employees.
Three medical plan options with employer premium contribution starting on day one.
Employee-paid dental and vision insurance starting on day one.
Health Savings Account (HSA) with company contribution on eligible High Deductible Health Plans (HDHP).
Medical and dependent care Flexible Spending Accounts (FSA) available.
Company-paid life and AD&D insurance, short-term and long-term disability coverage starting on day one.
Company 401(k) plan with 100% match on the first 4% of employee contributions.
8 paid holidays.
Full-time employees receive a total of 128 hours of Paid Time Off (PTO) annually.
Employee-paid accident, critical illness, and hospital indemnity insurance.
Employee-paid legal plans, identity protection, pet insurance, and home & auto discounts.
Training and mentoring – learn from industry experts.
Advancement opportunities.

Physical demands

While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work environment

The work is performed primarily in a retail store, with co-workers working side-by-side, interacting with customers, and driving to and from customer locations. The noise level in the work environment is moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Hourly: $20–$21/hr.

Schedule

Part-time; requires availability for weekends, evenings, and a variety of shifts including store opening/closing duties.