MCQUEEN Store Operations Associate, Woodbury Commons

About the role

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours: Empowerment, Teamwork, Respect, and Kindness. The Store Operations Associate will work closely with the Store/Corporate Operations Manager to ensure stores operate efficiently and effectively while adhering to company policies and guidelines. This role involves supporting retail functions, maintaining store standards, and ensuring the brand image is consistently represented.

Responsibilities

• Follow company policies, procedures, and guidelines to ensure store compliance.
• Conduct regular in-store checks and audits to verify adherence to policies and procedures.
• Support the on-boarding of new team members by providing information about store operations policies and guidelines.
• Liaise with external parties to ensure required permits or documentation are in order.
• Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures.
• Assist in the setup of in-store events to ensure successful execution.
• Ensure the care and protection of products according to company guidelines.
• Oversee day-to-day management of goods receipt, storage, and preparation for the sales floor.
• Ensure shop-to-shop and returns transfers comply with company guidelines and timelines.
• Act as the point of contact for cleaning companies and contractors for store maintenance.
• Address store emergencies to ensure timely repairs and service.
• Liaise with Loss Prevention and Security on store issues as necessary.
• Act as the first point of contact for all store operational issues, escalating as needed.
• Support the after-sales process and ensure store teams and clients are updated.
• Order and distribute staff uniforms in a timely manner.
• Maintain back-of-house standards to enable the best client experience.
• Train Client Advisors on back-of-house organization and stock care.
• Prepare for and plan inventory checks across all stores.
• Support stores with inventory checks and reconciliations.
• Assist in preparation for sales and transfer out of sale items.
• Manage in-store damaged stock.
• Monitor and follow up on negative-on-hand and outstanding consignments.
• Coordinate and monitor cycle counts as per company guidelines.
• Provide training and guidance to store teams to minimize stock loss and damages.
• Manage the flow of OMNI orders to guarantee required service levels.
• Ensure correct flow of adjustments.
• Adopt company guidelines in the event of theft, including communication and documentation.
• Responsible for achieving Operational KPIs and supporting overall store performance.
• Monitor in-transit shipments and liaise with relevant departments as needed.
• Manage and organize packaging and stationery physically and on the IT system.
• Evaluate shipping suppliers and couriers to ensure cost-effective service.
• Consistently demonstrate professionalism in communication and teamwork in line with the House Code of Behaviours.
• Work collaboratively with colleagues and provide high-quality feedback to managers.
• Engage with internal and external stakeholders with a service-oriented, collaborative approach.

Requirements

• Demonstrated alignment with Alexander McQueen’s key behaviours: Empowerment, Teamwork, Respect, and Kindness.
• Previous experience in retail operations and supporting efficient retail business operations.
• Ability to be flexible with regular travel and occasional weekend or evening shifts.
• Highly organized with strong attention to detail.
• Highly motivated and able to work independently or as part of a team.
• Proven ability to deliver retail excellence.
• Ability to quickly establish credibility with team members and external resources.
• Drive and desire to deliver outstanding results.
• Sound analytical and organizational skills.
• Ability to be mobile, stand for extended periods, climb a ladder, and lift packages up to 35 lbs. regularly.

Pay

Base Salary: $24.00 - $26.00 per hour

Schedule

Full time. Start Date: 2026-08-29.