MBA Pro+ Graduate Student Success Counselor

About San Francisco Bay University

San Francisco Bay University (SFBU), an innovative, nonprofit, WASC-accredited university situated in the heart of Silicon Valley in Fremont, California, is embarking on an ambitious experiment in higher education. We are looking for the people who will make it real.

Position Overview

The MBA Pro+ Graduate Student Success Counselor, reporting to the Assistant Provost for Academic Operations and Student Success, serves as a student success advocate for MBA Pro+ students by providing holistic advising, transition support, and proactive outreach throughout the student life cycle. The counselor supports student persistence, academic success, and timely degree completion by connecting students with academic resources and support services, monitoring student progress, and empowering students to take ownership of their educational journey.

Essential Duties And Responsibilities

• Bring humanity, empathy, care, and compassion to the MBA Pro+ learning experiences by building trusting relationships and guiding and encouraging students in their learning journey as they progress through Pro+ courses.
• Access, organize, and maintain academic and co-curricular information for MBA Pro+ graduate students within assigned caseloads.
• Develop in-depth knowledge of SFBU graduate degree programs, curricula, university policies, academic requirements, student support services, and campus resources.
• Cultivate collaborative relationships with academic and administrative departments to support student success initiatives.
• Leverage best practices to encourage student motivation, engagement, persistence, and retention in an online learning environment.
• Assess personal, social, and emotional concerns that may affect academic success and make referrals to appropriate campus or external resources as needed.
• Support MBA Pro+ graduate students through a successful transition to SFBU by connecting them with academic resources and support services, including tutoring, peer mentoring, workshops, and student success programming.
• Conduct ongoing virtual advising and student success coaching, with a minimum of 12 advising sessions per student throughout the MBA Pro+ program, while maintaining proactive communication and timely follow-up to support persistence, academic success, and timely degree completion.
• Ensure accurate and timely recordkeeping by documenting advising sessions, student interactions, and academic progress within the appropriate student information system.
• Collaborate with faculty and staff to identify and address academic trends, concerns, and barriers affecting student performance and retention.
• Prepare reports and analyze student success data, trends, and outcomes to support institutional assessment, planning, and retention initiatives.
• Develop and implement student retention and engagement strategies, particularly for underrepresented or at-risk student populations.
• Attend and facilitate meetings as needed, contributing updates, documenting action items, and supporting follow-up efforts to advance student success and departmental priorities.
• Perform other duties as assigned.

Minimum Qualifications

• MBA/MS/MA from an accredited college or university in a related field is required.
• A Bachelor’s degree with at least six (6) years of progressively responsible experience in student support services may be considered.
• 3 to 5 years of progressively responsible student services and/or advising work experience.
• Experience working with diverse online populations, including overseas students.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and effectively with students, faculty, staff, and external stakeholders across diverse settings.
• Proficiency with Salesforce and other relevant platforms such as student information systems (SIS), learning management systems (LMS), and Microsoft Office or Google Workspace tools.
• Ability to work occasional evenings or weekends for student workshops, orientations, or outreach events.

Knowledge, Skills And Abilities

• Strong interpersonal and relationship-building skills, with the ability to foster a supportive and student-centered environment.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally across diverse populations and virtual environments.
• Demonstrated initiative and ability to independently manage projects from concept to implementation.
• Strong organizational, time management, and multitasking skills, with the ability to manage competing priorities in a fast-paced environment.
• Ability to work effectively and independently in a remote or hybrid work environment while maintaining accountability, responsiveness, and productivity.
• Strong presentation, facilitation, and student engagement skills.
• Sensitivity to the needs of diverse student populations, including international students and students from historically underrepresented backgrounds.
• Ability to encourage, empower, and coach students toward independent decision-making and personal accountability.
• Proficiency in using student information systems, learning management systems, Salesforce, Microsoft Office, Google Workspace, and related technology platforms.

Salary Range

$75,000-$90,000, depending on experience.

Application Process

Please submit a cover letter and a resume for your application to be considered for this role.