Maximo Senior Applications Analyst

Responsibilities

• Provides moderate to highly complex support to departments and programs including the analysis, evaluation, design, development, and testing of software and hardware programs.
• Assists in the administration and technical responsibility for the Maximo Asset Management program and provide services in architectural design, integration, implementation, back-end administration, and troubleshooting.
• Design optimum system configurations, develop and implement testing plans, ensure system quality assurance, evaluate whether new programs meet users' business needs and technology requirements and make adjustments as necessary.
• Organize and prioritize a variety of projects in an effective and timely manner.
• Maintain, configure, security, and test the Asset Management system.
• Work with Information Technology (IT) peers to design and configure changes to Maximo to optimize system usage within the business unit.
• Perform Maximo support for users, translate business requirements into enhancements; configure and test changes; maintain and monitor system security and permissions; and coordinate activities with Maximo team members, application owner, and IT.
• Collaborate with business units to define functional requirements, and determine appropriate changes.
• Collaborate with IT to design, develop, implement and test enhancements and configuration changes.
• Provide functional support to users and Maximo/MAS team members.
• Collaborate with IT and the business units to design, implement and test new processes.
• Maintain and configure security and access.
• Monitor Maximo/MAS performance; troubleshoot and resolve problems.
• Support and maintain multiple Maximo/MAS environments.
• Review and analyze business and technical processes and requirements.
• Identify areas for improvement and troubleshoot issues to solve problems through analysis and direct support.
• Work closely with other Maximo/MAS team members supporting a diverse customer base.
• IBM WebSphere Server maintenance, configuration and troubleshooting.
• MAS related Red Hat OpenShift Container Platform maintenance, configuration, troubleshooting.
• Manage database structures by monitoring and adjusting the internal structures (tuning) as required.
• Perform upgrades of the software to new release levels and assist with application upgrade initiatives.
• Technical implementation and documentation for MAS, Oracle databases and Red Hat OpenShift Container Platform.
• Perform other duties as required.

Qualifications

• Due to the nature of our work, US Citizenship is required for all positions.
• Bachelor’s degree in a computer related field or equivalent computer related experience with at least 5 years of relevant, progressively responsible experience.
• Knowledge of technical principles, theories, standards, practices, and procedures.
• Knowledge of MAS, OpenShift, Maximo, and WebSphere.
• Working level knowledge of networking, virtualization, SAN, Cloud, and related technologies.
• Working knowledge of the Maximo core product, MAS core product, Project Management, Asset Life Cycle Management, principles and practices of planned maintenance.
• Thorough working knowledge of Maximo/MAS and supporting products such as: Maximo Asset Management, MAS Suite Administration, MAS Maximo Manage, OpenShift Container Platform for MAS related projects, Integrated Framework/REST API, Automation Scripting, Application Development and modifications, Database configuration, Security and users, Ansible Tower/Automation Platform, Database systems such as Oracle, MongoDB, Troubleshooting and investigations within these various areas, GitLab, Docker/Kubernetes, Networking, Database systems such as Oracle, MySQL/MariaDB, Postgres, Understanding of complex networks and networking infrastructure as well as networking best practices.
• Must be a team player with good customer service skills and the ability to work flexible hours if required.
• Able to exhibit strong end-to-end troubleshooting skills.
• Excellent oral and written communication skills.