Maverick Front Desk /Relief Hotel Night Auditor - Elko

About the role

The Night Auditor performs a variety of duties for hotel guests, including answering inquiries about hotel services and guest registration. The role involves running the nightly hotel audit balance and forwarding it to the Accounting department. Shifts vary and may include swing or graveyard shifts.

Responsibilities

• Provide superior guest service and positively affect interactions with external and internal guests and team members.
• Make, confirm, change, and cancel reservations for guests.
• Assign rooms, issue room keys, and provide property-related information.
• Record room availability and manage guest accounts.
• Operate and oversee the switchboard, including answering and transferring calls in a timely manner.
• Settle guest accounts by posting cash, credit cards, and direct bills.
• Run required reports, such as Reservation Master, Housekeeping, Checkout, Credit Limit, group delegates, and expected departure reports.
• Maintain communication with housekeeping on room status.
• Balance all paperwork, post and adjust changes, and update the logbook.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent experience.
• Must be 21 years of age or older with a valid driver’s license.
• Prior hotel experience preferred.
• Ability to multi-task.
• Data entry and 10-key experience preferred.

Skills

• Perform job functions with exceptional attention to detail, speed, and accuracy.
• Ability to prioritize tasks and work independently.
• Excellent interpersonal communication skills.
• Problem-solving ability and professional handling of customer complaints.
• Proficiency in using computers, telephones, fax machines, copiers, and printers.
• Effective communication with guests and all levels of team members.
• Punctuality and regular, reliable attendance.
• Ability to use computers to access, understand, and input guest information.
• Ability to work in environments with crowds and noise, depending on guest volume.

Benefits

• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-Term Disability Insurance
• Education Reimbursement up to $5,250 annually
• 401k plan
• Employee meal discount program
• Additional benefits available

Pay

$13.50 - $15.00 per hour, depending on experience.