Hotel Front Office Night Auditor

About the role

11 pm–7:30 am (shift subject to change based on business needs).

Responsibilities

• Perform routine Front Desk tasks: check-in and checkout
• Close the business day in the property management system and roll the date to keep the system current
• Generate reports for various team members as directed
• Process no-show reservations
• Perform hotel check-in and checkout transactions
• Enroll guests in player’s club and generate cards upon demand
• Disseminate information to guests regarding the property, hotel, promotions, etc.
• Perform miscellaneous tasks: cash handling, check authorizations, faxing, copying
• Maintain cash drawer, drop cash as required, submit supporting documentation
• Answer telephones and route calls as necessary
• Actively resolve guest issues and disputes
• Report guestroom issues to Maintenance
• Restock Front Desk supplies
• Keep work area clean and orderly
• Perform other duties as assigned

Requirements

• Twenty-one (21) years of age or older
• High School diploma or GED required, or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Ability to type 20 words per minute (typing test will be administered)
• Good writing and verbal communication skills (skills test will be administered)
• Experience in customer service
• Ability to lift and carry up to 40 lbs.
• Willing and able to work third shift
• Successfully pass job interview, including a guest service audition
• Ability to stand and walk for entire shift
• Ability to work effectively in a fast-paced, high-volume environment
• Ability to operate standard office equipment: phones, computers, etc.
• Willing to work odd and irregular hours including nights, weekends and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license)
• Willingness and ability to work in a smoke/secondary smoke environment

Native American Indian preference in hiring policy shall be adhered to at all times.