Maui Recovery Case Worker

Qualifications

• Bachelor’s degree in human services, Social Work, Education, or Psychology preferred
• Three years of experience working in social services with strong knowledge base of local (Maui) resources qualifies
• Clean driving record
• Successfully completed the Decision Driving Safety Test and must annually recertify
• Ability to do fieldwork in various settings
• Experience working disaster recovery preferred
• Computer proficiency required
• Bi-lingual applicants encouraged to apply

Responsibilities

• Represent The Salvation Army in accordance with its mission, initiatives, and policies & procedures in all EDS/Maui Recovery matters
• Qualify and determine client eligibility for assistance
• This includes but is not limited to conducting in-person, online and phone screenings, processing applications, completing check requests, and completing follow-up phone calls
• Respond to client inquiries for emergency materials and financial assistance
• Participate in off-site community outreach events and client meetings to conduct screenings and promote emergency assistance services
• Refer qualified client families who meet case management criteria to a Pathway of Hope Case Manager
• Aid clients in obtaining and appropriately utilizing community resources, including housing, employment, recovery support programs, educational opportunities, and other relevant services
• Facilitate financial literacy and life skills sessions with clients that support stability and sufficiency
• Maintain clear, thorough, and up-to-date client notes and documentation
• Respect and adhere to client privacy guidelines (HIPAA, 42 CFR, The Salvation Army Social Services Code of Ethics, and relevant POH guidelines)
• Record and maintain accurate client information utilizing WellSky, and internal excel spreadsheets and database software
• Build a positive network of relationships with community resources
• Act as a liaison between TSA Maui County, other TSA corps, social service programs, government agencies, and other social service organizations
• Attend department meetings and training courses as assigned
• Provide statistical data as required by the program in a timely and efficient manner