Matriculation & Retention Advisor

Key Responsibilities

• Initiate proactive outreach to non-matriculated and status break students via phone, email, and text.
• Respond to student inquiries, concerns, and provide guidance, referrals, and support to remove barriers to enrollment.
• Maintain accountability for outreach within assigned geographic areas.
• Provide coverage support for team members during extended absences or leave periods.
• Advising & Student Services:
• Advise students on degree curriculum, academic regulations, prerequisites, graduation requirements, policies, and interpretation of the Official Advising Report.
• Provide guidance on financial aid, tuition assistance, industry reimbursements, payment plans, and Veterans Affairs benefits options.
• Deliver personalized advising to at-risk students, including those on conditional admission, academic warning, and probation.
• Promote scholarship opportunities and institutional aid initiatives.
• Identify and address barriers to enrollment, offering support or referrals to appropriate student services.
• Collaborate with advising teams to support student success and retention outcomes.
• Maintain accurate and timely records in Campus Solutions, Imaging, Education Cloud, SharePoint, and other university systems.
• Document all student interactions with detailed advisor notes and status updates.
• Resolve individual student enrollment and academic issues.
• Verify prerequisite requirements and ensure appropriate course registration and curriculum alignment.
• Aid students with academic resources, including textbooks and course materials.
• Support student navigation of university systems including ERNIE, Campus Solutions, Canvas, eUnion, and other platforms.
• Encourage eligible students to apply for and participate in graduation.

About Us

For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

Compensation

The annual salary range for this role is $43,888-$50,000. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.