Materials Manager

Essential Duties And Responsibilities

• Lead production planning, capacity planning, and materials strategy to align customer demand, production requirements, material availability, and inventory levels.
• Oversee purchasing, inventory control, and material availability to support uninterrupted production and optimized working capital.
• Manage Customer Service operations, including order management, customer communication, issue resolution, and escalation support.
• Serve as the primary escalation point for customer concerns related to order fulfillment, delivery commitments, and service-related issues.
• Establish and improve processes for demand planning, production scheduling, order management, inventory accuracy, and customer communication.
• Partner with Manufacturing, Quality, Engineering, Finance, and Shipping/Receiving to resolve constraints impacting schedule attainment, customer delivery, or inventory performance.
• Monitor key metrics (OTD, inventory, backlog, forecast accuracy) and implement corrective actions.
• Lead continuous improvement initiatives across planning, materials, purchasing, inventory control, and customer service.
• Develop and coach team members across materials, planning, purchasing, inventory control, and customer service functions.
• Ensure materials and customer service processes support applicable quality, regulatory, customer, and internal system requirements.

Job Qualifications/Requirements

• Bachelor’s degree in Supply Chain, Business, Operations, or related field preferred.
• 5+ years of leadership experience in materials, supply chain, planning, purchasing, customer service, or operations; medical manufacturing experience preferred.
• Experience leading production planning, capacity planning, inventory control, purchasing, and customer service functions.
• Strong understanding of ERP-driven planning, demand planning, inventory management, procurement, and order management processes.
• Experience leading cross-functional production readiness or order fulfillment discussions.
• Demonstrated ability to drive results in on-time delivery, customer service, inventory performance, cost, and working capital.
• Strong analytical, problem-solving, communication, and conflict resolution skills.
• Able to work cross-functionally with Manufacturing, Quality, Engineering, Finance, Customer Service, and Shipping/Receiving.
• Hands-on leadership style with ability to operate at both strategic and tactical levels.
• Comfortable working across all levels of the organization.
• Able to read, speak, understand and follow instructions in English.
• Must be able to wear and properly use the required personal protective equipment.
• Candidates must be a “US Person” (i.e. US Citizen or Permanent Resident) to ensure Vaupell's compliance with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations).