Material Program Manager - (Contract Position)

Job Responsibilities

• Manages customer requests regarding Material Services and Supply Chain activities.
• Takes part and presents updates on the Material Support & Logistics processes and projects at the EEOCs- Embraer Executive Operators Conference.
• Ensures compliance with scheduled visits and/or training to customers/service centers.
• Captures and coordinates the Global distribution of parts for the Retrofit Campaigns to maximize aircraft availability.
• Develops and monitors key performance indicators (KPI’s) for Retrofit Campaigns Implementation.
• Prepares and carries out presentations to operators regarding the status of full material performance.
• Interfaces with corporate planning area and Customer Support Program to review Retrofit plans, help forecast parameters for seed units in the campaign.
• Maintains global interface with other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, customer account managers, and any other entity to enable full support of customer material needs.
• Promotes partnerships with New Business Development for future opportunities in Material Support Services.
• Attends and facilitates Supply Chain meetings as required and reports out statuses, and/or issues.
• Establishes corrective action/recovery plan for compromised material services processes.
• Continually seeks opportunities to enhance service to the customer.
• Responsible for Material Customer Support Analytics and open tickets.
• Continually seeks opportunities to improve process flow and work efficiency.
• Ensures that customer inquiries are processed to meet customer expectations and company financial targets.
• Ability to offer professional and expeditious assistance in high-pressure situations.
• Performs other tasks as requested periodically.

Qualifications

• College Degree, B.A. / B.S. undergraduate degree in an Engineering or Business Management or related field.
• Familiarization of aircraft parts; Embraer Supply Chain and Order management process.
• Master’s degree is a plus.
• Five or more years of experience in Material Support & Services activities.
• Order Taking, Core Return, Retrofit, Repair Management and Supply Chain.
• Understanding of Pool Programs and Contract Management.
• Customer Account Management of large aviation fleets.
• Proficient in SAP material and logistics movements.
• Salesforce database skills, case analysis and reporting.
• AOG/Order Desk understanding and comprehension.
• Excellent presentation skills, including to c-suite level.
• Supply chain process expert.
• Contact and Business development experience.
• Knowledge of aircraft parts.
• Demonstrate negotiation and customer services techniques.
• Repair management and planning skills.
• Good oral and written communication skills.
• Organized and detail oriented.
• Strong organizational skills and the ability to multi-task.
• Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction), employment law (sexual harassment, disability, discrimination, labor laws, etc.).
• Proficient in lotus notes, internet explorer, Microsoft office (Word, Excel and Power Point).