Material Handling Manager

Job Responsibilities

• Oversee daily warehouse operations including inventory management, sorting, order fulfillment and shipping.
• Maintain accurate inventory levels through regular audits and reconciliation.
• Develop and implement procedures for efficient order fulfillment and shipping accuracy.
• Cook inbound and outbound shipments with vendors, carriers, and customers.
• Monitor performance metrics such as order accuracy, shipping on-time, and inventory turnover.
• Train, schedule, and supervise warehouse, shipping and sorting staff, ensuring safety and compliance with company policies.
• Utilize warehouse management systems (WMS) to track inventory movement and generate counts.
• Continuously improve workflow efficiency and cost-effectiveness through process optimization.
• Develop, implement, and modify safety and security protocols for all staff, including conducting after-action reviews following incidents.
• Analyze work orders, invoices, and demand forecasts daily to estimate shipping, storage, and delivery requirements; use this information to suggest employee schedules and resource allocation.
• Manage relationships with customers by answering questions, providing shipping updates, and handling complaints.
• Utilize shipping software (UPS, FedEx, DHL) and eCommerce integration tools to track shipment status across various platforms.
• Optimize customs processes to ensure HTS code assignments, duties, and border clearances are properly applied to all international shipments.
• Cook logistics of medical device repair services from various locations across Michigan.
• Other duties and projects as assigned.

Job Skills & Qualifications

• 5+ years of experience inventory, warehouse, or logistics management with both domestic and international shipping experience.
• Proficiency with shipping software (UPS, FedEx, DHL) and customs handling for international shipments.
• Strong understanding of shipping procedures, warehouse safety, and inventory control systems.
• Exceptional leadership, communication, organizational and problem-solving skills.
• Flexibility to work nontraditional hours, including evenings and weekends.
• Ability to manage multiple priorities in a fast-paced environment.