Material Handler Operations Lead

About the role

At our Memphis distribution center, our employees play a critical role in getting life-saving products out to hospitals, clinics, and nursing homes. We’re open 24 hours a day, 5 days a week because the needs of patients can’t wait. The most important aspect of this position is supporting the department Supervisor to ensure team productivity executes fulfillment functions for order processing, including picking and packing product, along with manifesting and staging finished shipments per EVERSANA’s standard operating processes. The position also requires certification on all EVERSANA Mobile Powered Industrial Vehicles (i.e., Forklift, Cherry/Order Picker, Dock Stocker, Electric Pallet Jack, and Bendi Forklift).

Responsibilities

• Facilitate a safe operational environment by strictly complying with all EVERSANA safety requirements; this includes the accurate completion of pre- and post-lift truck equipment checklists.
• Adhere to all formal standard operating procedures that control the order fulfillment process in specialized areas.
• Adhere to all formal standard operating procedures that control the flow of materials through the specialized areas.
• Participate in problem-solving if errors or issues occur with operations processes.
• Adhere to client-specific pack-out SOPs.
• Perform end-of-shift inventory checks.
• Notify the applicable supervisor or lead of any obstacles to the successful completion of tasks.
• Formulate emails to EVERSANA staff as a means of communication.
• Perform all tasks assigned by Supervisor or Manager.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Position success factors

• Ability to direct the workflow while simultaneously working beside material handling team members.
• Effectively communicate with co-workers and supervisors regarding work requirements.
• Pays meticulous attention to detail and possesses a task-oriented work ethic.
• Demonstrates flexibility and a willingness to modify work schedule to support company needs.
• Ability to successfully complete tasks on a daily basis.
• Flexibility and composure in response to changing requirements.
• Ability to receive and convey information accurately in a timely manner.
• Ability to complete tasks with minimal supervision.
• Ability to consistently meet or exceed productivity standards.
• Ability to safely operate forklift equipment without incident.
• Ability to maintain zero-defect performance.
• Ability to maintain accurate inventory levels of client’s shipping supplies.

People leader responsibilities

• Day-to-day oversight of associates in partnership with Supervisor.
• Drive performance-based culture.
• Recruit and train as needed to ensure compliance and process is routinely followed.

Expectations

• Adherence to all manufacturing requirements including Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP).
• Focus on safety at all times and comply with all safety requirements.
• Follow all formal standard operating procedures (SOPs) that control the order fulfillment process in temperature-controlled areas.
• Meet all shift requirements as assigned (timely, uniform, etc.).

Minimum of 40 hours per week, 5 days of the week.

Uniform requirements

Mandated uniform: khaki-colored pants, close-toed shoes, and a business casual shirt. Leggings, yoga pants, or any form-fitting stretch pants are not permitted. Shoes should be sturdy and provide full coverage, ensuring no skin or socks are visible through the shoe material. Once the probationary period has concluded (60 days), employees receive an allotment to receive customized EVERSANA uniforms.

Benefits

• Climate-controlled environment
• Biweekly payroll
• Medical/Dental Plans
• Yearly Merit/Performance Incentives
• Tuition Reimbursement
• 401 K Plans
• Company Issued Uniforms

Requirements

• High school diploma or equivalent (e.g., GED).
• 2+ years of experience in a fast-paced, distribution warehouse environment or stock room.
• Strong verbal communication skills.
• Strong reading, addition, and subtraction skills needed to manage order-specific documentation (a calculator may be used).
• Ability to follow instructions without deviation.
• Ability to work the required hours (expect 40hrs/week), in addition to overtime (as needed).

Preferred qualifications

• 3+ years of experience in a fast-paced, distribution warehouse environment with 2+ years of team lead or supervisor experience.
• 1+ years of experience in a pharmaceutical or medical warehouse environment.
• 1+ years of forklift operation experience or equivalent certification.
• Demonstrated ability to independently problem-solve small to medium warehouse operations issues.
• Previous experience coaching and training associates to ensure compliance with SOPs and meet productivity goals.
• Bilingual (English/Spanish) communication skills (written and verbal) are a plus.

Work environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Environmental demands include walking or standing at a minimum of 80% of the shift, lifting up to 50 pounds, and performing tasks in a busy environment. Bending, squatting, pivoting, and stooping may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.