Master Service Technician

Responsibilities

• Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards.
• Troubleshoot and resolve technical issues efficiently, providing on-site and remote support as needed.
• Interact with customers reflecting courtesy, integrity, and good workmanship.
• Serve existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.
• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Complete and submit accurate and timely documentation, including Field Service Reports, Service Tickets, expense reports, mileage logs, and records of service actions, in accordance with company guidelines.
• Safeguard company and customer information and valuable equipment.
• Comply with pertinent safety codes and regulations, including OSHA standards.
• Follow all safety protocols and wear appropriate personal protective equipment (PPE) as required by job duties and company policies.
• Promptly report any work-related accidents or injuries within 24 hours to designated personnel.
• Maintain customer confidence by keeping service information confidential.
• Clean and inspect company-provided service vehicles weekly.
• Aid in the training of new Service Technicians.
• Contribute to team objectives by supporting colleagues and participating in company initiatives as needed.
• Maintain the highest level of skills for service of specified systems.
• Provide status updates on service work performed on-site per sales ticket.
• Train customer personnel on equipment use.

Qualifications

• High School Diploma/GED required.
• Preference given to Technical School graduates, Automotive Techs, Fabricators, & Installers.
• 3-5 years of hands-on servicing experience on the field.
• Prior experience in the Electrical, Automotive, HVAC, or Welding is a plus.
• Up to 30% of travel required.
• Will require proper coordination, and motor skills to work with power/hand tools as needed.
• Clean Driving Record & Valid Driver's License.

Working Conditions & Physical Demands

• Working conditions are representative of those typically found in a manufacturing and service environment, with exposure to tools, machinery, and various on-site conditions.
• Must be able to work in non-climate-controlled environment where ambient air temperature can exceed outside air.
• Will require heavy work (lifting greater than 30 pounds).
• Ability to carry 50 lbs. for 100 feet unassisted.
• Machinery operation requires the use of safety PPE equipment to include but not limited to; eye safety glasses, hearing protectors, steel-toe shoes, and hardhats.
• Loose fitting clothes and jewelry are not permitted.
• Regularly required to stand or sit for a minimum of 8 hours per day.

Benefits

• 100% employer-paid medical plan for eligible employees.
• Employer-paid Short-Term Disability (STD) coverage.
• Voluntary, employee-paid benefits such as additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.