Master Planner

About the job

The Service Center Master Planner is responsible for developing and managing the master schedule for manufacturing, repair, and reconditioning service operations. This role ensures efficient utilization of labor, materials, equipment, and capacity to meet customer delivery commitments while balancing changing priorities and operational demands.

Responsibilities

• Develop and maintain the master schedule for service, repair, and reconditioning jobs.
• Balance workload, labor availability, materials, and equipment capacity to support customer delivery commitments.
• Maintain accurate planning data within ERP and scheduling systems.
• Generate daily, weekly, and monthly planning reports for operational and leadership review.
• Analyze schedule performance, backlog trends, capacity utilization, and delivery metrics.
• Provide data-driven recommendations to improve planning accuracy, efficiency, and operational performance.
• Support continuous improvement initiatives through planning analysis and process optimization.
• Lead or participate in planning, operations, and performance review meetings.
• Promote standard work and planning discipline across the service center.
• Proactively communicate risks, changes and updates with relevant stakeholders.

Requirements

• Master’s degree in Supply Chain Management, Operations Management, Industrial Engineering, Business Administration, or related field preferred.
• 3+ years of experience in production planning, master scheduling, manufacturing operations, or service operations planning.
• Experience in a manufacturing, repair, refurbishment, or industrial service environment preferred.
• Strong working knowledge of MS Project or equivalent project management software.
• Experience with LEAN methodologies and/or similar applications.
• Strong business acumen and operational decision-making capability.
• Ability to proactively identify risks and implement scheduling solutions before impacts occur.
• Detail oriented with strong problem-solving ability.
• Effective time management.
• Strong process orientation.
• Strong communication skills and ability to collaborate with cross-functional teams.
• Growth mindset and adaptability to change.

Qualifications

• Preferred Bachelor’s degree in Supply Chain Management, Operations Management, Industrial Engineering, Business Administration, or related field.
• 3+ years of experience in production planning, master scheduling, manufacturing operations, or service operations planning.
• Experience in a manufacturing, repair, refurbishment, or industrial service environment.
• Strong working knowledge of MS Project or equivalent project management software.
• Experience with LEAN methodologies and/or similar applications.
• Strong business acumen and operational decision-making capability.
• Ability to proactively identify risks and implement scheduling solutions before impacts occur.
• Detail oriented with strong problem-solving ability.
• Effective time management.
• Strong process orientation.
• Strong communication skills and ability to collaborate with cross-functional teams.
• Growth mindset and adaptability to change.

Skills

• Project management software proficiency (MS Project or equivalent).
• Lean methodologies and/or similar applications.
• Business acumen and operational decision-making.
• Risk identification and proactive solution implementation.
• Data analysis and reporting.
• Cross-functional collaboration and communication.
• Problem-solving and detail-oriented.
• Time management and process orientation.

Benefits

• Healthcare, dental, and vision plans.
• A robust wellness program.
• Generous 401(k) plan.
• Paid holidays.
• Paid time off.

Pay

The base salary for this role is typically $80,000 - $90,000.

Schedule

This is an onsite opportunity located in Greenwood, IN.