Master - Parts Counter Salesperson

Cumberland International Trucks, Inc. is seeking an energetic and motivated Parts Counter Salesperson to join our growing team in Orlando, FL. This role involves greeting and quoting customers, conducting inventory checks, upselling parts, and building business while working collaboratively with the team.

Responsibilities

• Respond to customer parts or information requests quickly and accurately.
• Record information carefully and identify needed parts using the most efficient method.
• Determine availability and price information, documenting as necessary.
• Upsell parts that benefit customer needs; demonstrate adaptability and willingness for advancement.
• Increase aftermarket parts sales, fleet parts sales profitability, and broaden the dealership’s customer base.
• Maintain consistent contact with dealership customers while developing new leads and business (phone and in person).
• Receive incoming telephone calls promptly and courteously, handling daily transactions.
• Help maintain parts showroom displays, parts catalogs, and the parts counter area in a presentable manner.
• Stay up to date on regular company training (continuing education).
• Assist other counterpersons with the above tasks as needed.

Qualifications

• Minimum of 2-3 years of customer service experience.
• Appreciation for teamwork and a sincere desire to contribute as part of the team.
• Excellent communication skills, including awareness of others and effective listening ability.
• Team player with a professional and positive attitude.
• High school degree or equivalent.
• Mechanical aptitude or experience in automotive or truck mechanics is preferred.
• Parts department experience, particularly in a truck dealership or truck aftermarket environment, is a plus.
• Trade school education in Parts Operations or Transportation Technology is a plus.

Benefits

• Work-life balance, mentorship programs, and internship programs.
• 8 paid holidays, paid time off (PTO), vacation, and a paid birthday off.
• Paid training, certification reimbursement, and a $500 employee referral bonus.
• 401-K with employer match through Fidelity.
• Medical, voluntary vision, and dental insurance.
• Life and AD&D benefits, supplemental life, short-term disability, and voluntary long-term disability.
• Access to Teladoc – 24/7/365 digital access to doctors.

Performance-based monthly bonuses are available if internal goals are met.