Master Level Supervisor | 988 Mobile Crisis Outreach | Full Time

About the role

The Master Level Supervisor will oversee the Mobile Crisis Outreach Response Teams (MCORT) in Ocean, Monmouth, Middlesex, and Union counties. The team consists of Peer Support Specialists and Bachelor's Level Crisis Counselors. MCORT provides 24/7 mobile community outreach services to adults in crisis, including mental health, substance use, and suicidal emergencies. Calls are dispatched through the 988 Suicide Crisis Lifeline Call Center. Mobile Crisis Outreach Teams help individuals de-escalate their crisis and access needed resources.

Responsibilities

• Manage and supervise direct care staff, including regular supervision, managing schedules, and addressing any performance issues.
• Review individual care plans developed by the staff to ensure appropriate level of care and clinically supported treatment plans.
• Evaluate staff productivity, documentation of service delivery, and billing.
• Be available for on-call clinical consultation or in-person case reviews to determine the most appropriate intervention or if a higher level of care is necessary.
• Provide consultation, training, and technical assistance as needed, and clinical oversight for day-to-day operations.
• Work with community referral sources and stabilization provider networks regarding case management and linkages to stabilization and aftercare services.

Requirements

• Master's degree in a mental health related discipline.
• 1+ years of supervisory experience preferred.
• Proficient in MS Office products.
• Ability to work effectively under pressure and manage crises.
• Exceptional writing and assessment skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Ability to make and maintain contacts and positive relationships with individuals who receive or have received mental health and/or substance abuse services.
• Ability to work with individuals with mental illness in a caring and professional manner.
• Bilingual skills are a plus.
• Valid NJ Driver’s License with acceptable driving record.
• Lived experience dealing with mental health/substance use issues is prioritized.

Benefits

• Medical, free DMO dental, and free vision coverage.
• Paid time off (PTO) and 11 holidays.

Pay

Hourly rate: $33.65

Schedule

• Full-time, 40 hours per week.
• Current opening: Monday–Thursday, 5:00am – 3:30pm.
• Additional schedules may become available based on program needs.