Massage Therapist, Wellness, Spa & Fitness

Rio Verde, 20 minutes north of Scottsdale, Arizona

Pay: $15.15 per hour + Commission
$500 new hire sign-on bonus after 90 days of employment

Benefits

• Medical, dental, and life insurance plans (eligible the first of the month following 60 days of full-time employment for hourly team members working 30+ hours per week)
• 120 hours of Paid Time Off (PTO) accrued annually for full-time team members
• 7 paid holidays annually for full-time team members
• Paid Sick Leave for part-time team members (accrued in accordance with state guidelines)
• 401(k) plan eligibility for team members 21+ after 30 days of service

About the Role

The Massage Therapist manages the delivery of massage therapy services and performs a variety of massage techniques on clients, creating a healthy, stress-free environment. This position reports to the Assistant Spa & Fitness Director and works directly with the Spa & Fitness Director.

Responsibilities

• Ensure the BlueStar Experience for members and guests by modeling and maintaining standards set in the BlueStar 10 and adhering to BSRG and facility policies
• Maintain a professional, confidential practitioner-client relationship; use universal precautions and adhere to a code of ethics
• Assess client contraindications and customize treatments based on individual needs or physical limitations
• Remain focused on client care during sessions; engage in conversations related to the client’s interests and concerns
• Practice health care protocol; report incidents or accidents to the Assistant Spa & Fitness Director and/or Spa & Fitness Director
• Perform all treatments on the services menu based on current certifications
• Know all spa services offered and suggest additional beneficial treatments
• Maintain client records, including services provided and treatment notes
• Maintain product knowledge and explain ingredients, benefits, and recommend products for home use (minimum 25% service-to-sales ratio)
• Inform Assistant Spa & Fitness Director of product needs
• Maintain a clean and sanitized work environment; replace linens between appointments
• Clean and disinfect all equipment daily and care for linens according to protocol
• Work assigned schedule; begin and end treatments on time; ensure work areas are clean and set according to procedures
• Attend scheduled meetings and professional trainings as requested
• Assist with lifting and storing facility equipment, furniture, and products for special events
• Other duties as assigned

Requirements

• High school diploma or equivalent preferred
• One year of customer service and massage experience preferred
• Must meet state requirements (minimum hours of training) for certified or licensed massage therapist (LMT)
• Maintain all current state and local licenses and certifications
• Participate in continuing education courses (CEU) if required for license renewal
• Computer literate
• Ability to explain and promote treatments, services, and products to guests
• Ability to speak and provide a massage simultaneously; respond to client questions or concerns
• Ability to write client notes, reports, and correspondence
• Strong communication skills with team members and supervisors about job tasks and responsibilities
• Self-motivated, able to follow direction, and work independently with minimal supervision
• Initiative to think, work, solve problems, and make independent decisions based on sound judgment
• Good time management, organization, and follow-up skills
• Attention to detail, accuracy, and timeliness
• Ability to handle multiple details and work in a fast-paced environment with continuous improvement expectations
• Flexible schedule, including evenings and weekends; limited travel required
• Valid driver’s license

Personal Attributes

• Highly customer-oriented with a strong need for closure
• Able to work under pressure and balance multiple priorities
• Strong team-building skills, including leadership, cooperation, and motivation
• Role model for BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

Work Environment

This position works in a private, low-lit spa room with clients. The noise level is usually quiet, with possible relaxing music in the background.

Physical Demands

• Regularly required to see, hear, speak clearly, and understand speech
• Sit and stand for extended periods; walk, bend over clients, and use hands to finger, handle, or feel
• Reach with hands and arms; firm hand and arm strength required
• Lift and hold a client’s hand, arm, foot, leg, head, or neck during sessions; balance and endurance required
• Ability to lift up to 50 pounds