Massage Therapist, Wellness, Spa & Fitness

Position Overview

The Massage Therapist manages the delivery of massage therapy services and performs a variety of massage techniques on patients and works to create a healthy, stress-free environment for clients. This position reports to the Assistant Spa & Fitness Director, and works directly with the Spa & Fitness Director.

Key Responsibilities

• Ensure the BlueStar Experience for members and guests by modeling and maintaining the standards set in the BlueStar 10 and adhering to BlueStar Resort & Golf (BSRG) and facility policies.
• Maintain a professional, confidential practitioner-client relationship; understand and use universal precautions and code of ethics when providing services.
• Assess client contraindications that may prevent a service from taking place and customize treatments based on client’s individual needs and/or physical limitations.
• Remain focused on client care during the session; engage in conversations related to the client’s interests and concerns.
• Practice health care protocol; report any incident or accident to the Assistant Spa & Fitness Director and/or Spa & Fitness Director.
• Perform all treatments on services’ menu, based on current certifications.
• Create and maintain client cards, services provided, and treatment notes, when appropriate.
• Maintain the highest level of product knowledge and ingredients; be able to explain ingredients and product benefits, and recommend products for home use with a minimum service to sales ratio of 25%.
• Inform Assistant Spa & Fitness Director of product needs.
• Maintain a clean and sanitized work environment; replace linens between appointments.
• Clean and disinfect all equipment daily and care for linens, according to protocol.
• Work assigned schedule; begin and end all treatments on time; ensure work areas are clean and set according to procedures.
• Attend all scheduled meetings and professional trainings, as requested.
• Assist staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events, as requested.

Personal Attributes

• Highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Role model and able to live our BlueStar core values: Honesty and Integrity, Respect for the Individual, Teamwork, Competitive Spirit.

Minimum Requirements / Qualifications / Skills

• High School diploma or equivalent preferred.
• One year previous customer service and massage experience preferred.
• Must complete state requirements (minimum hours of training) for certified therapist or licensed massage therapist (LMT).
• Maintain all current licenses and certifications required on a state and local level.
• Participate in continuing education courses (CEU), if required by the state for license renewal and remain current on techniques.
• Computer literate.
• Ability to explain and promote treatments, services, and products to guests.
• Ability to speak and provide a massage at the same time; willingness to respond to client’s questions or concerns.
• Ability to write client notes, reports, and correspondence.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Self-motivated, follow direction, and able to work independently with little supervision.
• Demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Have good time management, organization, and follow-up skills.
• Be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
• Be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.

Work Environment

This position works in the patient spa, in a private low-lit room, with a client. The noise level in the work environment is usually quiet, with possible sound from relaxing music.

Physical Demands

• Regularly required to see and hear, speak clearly and understand the speech of another person;
• Sit and stand (for an extended period), walk, bend over clients to perform a massage;
• Use hands to fingers, handle or feel, and reach with hands and arms;
• Firm hand and arm strength are required.
• The therapist may lift and hold a client’s hand and/or arm, foot and/or leg or head/neck during the session, so balance and endurance to hold and work on the body are required.

Employment Status

Part Time

Pay Range

$15 per hour + Commission