Spa Massage Therapist

Duties and Responsibilities

• Perform all massage and body treatments in accordance with spa protocols and service standards
• Congduct thorough guest consultations to assess preferences, physical conditions, and treatment goals
• Customize pressure, technique, and flow to meet individual guest needs
• Deliver calm, intuitive, and results-driven massage experiences
• Educate guests on treatment benefits, aftercare, and wellness recommendations
• Support VIP guests and bespoke wellness experiences as requested
• Maintain consistency in treatment timing, quality, and presentation
• Uphold the highest standards of hygiene, sanitation, and guest safety
• Follow all protocols related to treatment techniques, products, and equipment
• Maintain professional demeanor, discretion, and guest confidentiality at all times
• Prepare, stock, and reset treatment rooms before and after each service
• Monitor product and linen usage and communicate needs to spa leadership
• Maintain cleanliness and organization of treatment rooms and back-of-house areas
• Aid with service recovery by addressing guest feedback professionally and promptly
• Work collaboratively with spa leadership and fellow therapists to ensure smooth daily operation
• Participate in ongoing training, education, and service standard updates
• Represent the spa with poise, professionalism, and brand alignment

Qualifications

• Valid New York State Massage Therapy License (required)
• 2–5 years of professional massage therapy experience, preferably in a luxury spa or hotel environment
• Proficiency in multiple modalities (e.g., Swedish, Deep Tissue, Sports, Prenatal, Myofascial)
• Strong knowledge of anatomy, body mechanics, and therapeutic techniques
• Commitment to guest-centered, results-driven service