Massage Therapist - Reserve

About the Role

The Massage Therapist delivers exceptional spa services while upholding JW Marriott standards of etiquette and professionalism. This role provides personalized treatments, anticipates guest needs, and addresses concerns to ensure an outstanding experience. The position requires maintaining current knowledge of spa offerings, pricing, and specials, and consistently seeking opportunities to enhance guest experiences.

Responsibilities

• Provide guests with a thorough and knowledgeable range of spa services, using professional draping techniques.
• Advise all incoming guests of treatment procedures and special instructions.
• Provide explanation for all spa techniques and treatments used.
• Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner.
• Practice Enhanced Sanitation Guidelines, established by the Nevada State Board of Cosmetology and Nevada State Board of Massage Therapy, while dealing with guests and co-workers.
• Provide the range of services within the position's scope of responsibility to the standard set by Spa Aquae. Treatments include but are not limited to Swedish massage, Deep Tissue massage, Hot Stone massage, prenatal massage, and Sports massage.
• Ensure all professional stock used follows the correct company PAR levels to assist with reduction in product waste.
• Attend regularly scheduled product knowledge training classes and all staff meetings.
• Strive to consistently produce a minimum of 15% in retail sales per day/week/month.
• Promote and upsell service treatments and enhancements.
• Carry out, within capabilities, all reasonable requests by management.
• Adhere to all Company, Safety, and Department policies and procedures.
• Foster teamwork and provide excellent guest service, anticipating guest needs to exceed expectations.
• Build brand loyalty by living the JW Marriott Core Values.

Qualifications

• Certified Massage Therapist.
• Minimum of 1 year of hands-on experience in Massage Therapy within a luxury spa, salon, or comparable high-end guest service environment.
• Proven ability to deliver exceptional guest experiences, including personalized treatments and professional consultations.
• Demonstrated success in retail sales and product recommendations to enhance client satisfaction and revenue.

Skills

• Proficient in reading, writing, and verbal communication in English.
• Ability to maintain confidentiality of client and business information.
• Strong organizational and time-management skills to manage appointments and treatment schedules effectively.
• Skilled at multi-tasking in a fast-paced spa environment while maintaining high service standards.
• Personable, professional, and team-oriented, with a passion for delivering exceptional guest experiences.
• Knowledge of spa and skincare products, with ability to make personalized recommendations and drive retail sales.
• Competence in sanitation and safety protocols to ensure a clean and safe treatment environment.
• Adaptable to schedule changes, with flexibility to work evenings, weekends, and holidays as needed.

Preferred Qualifications

• 2+ years of experience in a luxury spa or high-end salon environment.
• Advanced certifications in specialized massage techniques (e.g., deep tissue, hot stone, aromatherapy) or advanced skincare treatments.
• Familiarity with spa booking and POS software for efficient scheduling and transactions.
• Proven ability to upsell services and retail products to enhance guest experience and revenue.
• Knowledge of current wellness trends, skincare products, and therapeutic practices.
• Bilingual or multilingual communication skills for diverse clientele.

Requirements

• Valid Nevada State Board of Massage Therapy License.

Essential Job Functions

• Work is performed in a spa environment and in other locations throughout the property.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• The noise level in the work environment is usually moderate; when on the casino floor, the noise level increases to loud.
• Smoking is permitted in casino areas consistent with Nevada state regulations.
• Interacts with management, fellow associates, and/or guests.
• Ability to verbally communicate effectively with guests and coworkers.
• Requires prolonged sitting or standing and mobility.
• Requires bending and reaching.
• Prolonged periods of standing and/or walking.
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.
• Requires lifting items weighing up to 25 lbs.
• Requires eye/hand coordination.
• Requires use of standard office equipment.
• Requires basic math.
• Requires the ability to distinguish letters, numbers, and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS), and other instructions.
• Exposure to cleaning chemicals.