Massage Therapist Lead Coordinator - Mii amo

About the role

Mii amo is a fast-paced, collaborative, and inclusive resort where we create and deliver personalized extraordinary experiences for guests and team members. This role focuses on training service providers and assisting with operations to build a proper service culture, with an emphasis on Forbes standards.

Responsibilities

• Conduct and coordinate training programs for Mii amo Service Providers, including orientation, Forbes Standards, customer service, Protocol training, and other necessary sessions.
• Block therapists and manage schedules for trainings.
• Manage treatment rooms for trainings.
• Maintain excellent knowledge of all services and products.
• Develop treatment protocols and standard operating procedures (SOPs) to support service offerings.
• Assist with on-boarding new hires, providing training on services, service culture, and standards.
• Work with Spa leadership to ensure proper implementation of SOPs, training manuals, onboarding, and daily checklists.
• Coordinate with product/tech vendor partners to provide team training, protocols, and procedures.
• Inspect Forbes Training standards and incorporate them into protocols, procedures, and trainings.
• Assist in reviewing Quality Assurance (QA) with the Spa leadership team to identify areas for improved consistency and service execution, refining training for improvement.
• Assist the Training Manager with trainings and materials as requested.
• Develop and maintain relationships with the Mii amo team.
• Maintain confidentiality of Mii amo information at all times.
• Perform other duties as assigned.

Requirements

• High school diploma or GED, and/or equivalent work experience.
• Arizona State licensed.
• At least 5 years of spa treatment experience, currently employed at Mii amo as a Service Practitioner.
• Excellent written and verbal communication skills.
• Attention to detail and ability to multi-task priorities.
• Training skills.
• Self-motivated, ability to work with little supervision, and organized.
• Dependable and willing to learn new procedures and methods.
• Excellent computer skills.
• Strong team member relations skills.

Physical Requirements

• 60% sitting, 40% walking, standing, and bending.
• Lifting/carrying up to 50 lbs.
• Hearing and manual dexterity.
• Use of cleaning solutions.
• Distance vision 1-3 feet.