Massage Therapist (Casual)

About the role

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. We offer a unique opportunity to work in a family-friendly hotel with spacious guest rooms, suites, and the exclusive Fairmont Gold concierge floor. Our resort amenities include a Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center, and a 10-court tennis pavilion. We embrace the aloha spirit and provide comprehensive benefits including medical, drug, vision benefits, employer-paid life and accidental insurance, 401(k)/retirement savings plan, travel discounts, and more.

Responsibilities

• Administer massage and other body treatments to spa guests according to treatment outline.
• Greet guests with proper salutation and a smile.
• Absorb guest needs inquiring about their physical well-being to perform appropriate service.
• Desire and ability to educate and sell products to guests and staff.
• Ideal candidates offer flexible, on-call availability and are excited to support our Spa Without Walls team during peak business periods, weekends, and holidays.
• Explain treatment services and products to guests in a knowledgeable, professional, and thorough manner.
• Be knowledgeable and informed regarding all massage/body treatments, general spa and resort programs and services.
• Participate in and contribute to staff meetings, training, product knowledge classes, and team efforts.
• Provide necessary information to compile complete guest records.
• Promote and execute effective retail sales.
• Maintain a clean, organized, and safe working environment.
• Absorb and comply with all Hawaii State Board guidelines and Fairmont Orchid safety and health policies and procedures.
• Uphold and maintain the cleanliness and neatness of the treatment areas and Spa facilities.
• Conduct tours of the facility as requested.
• Provide necessary information to compile complete guest records.
• Report any problems incurred immediately to the Principal Therapist or Director of Spa & Wellness.
• Report for scheduled shifts promptly and ready to work.
• Provide a positive, guest service-oriented attitude and a sense of humor.
• Perform other duties as assigned by supervisor and/or manager.

Qualifications

• Must be professional, service-oriented, accurate, gentle, and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent required.
• Knowledge of Microsoft Office applications, Book4time, and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills, and ability to handle stressful situations professionally and multitask with ease all while focusing on the guest.
• Knowledge of guest service and/or hospitality industry a plus.
• Minimum two years administering massage/body treatment services in a luxury resort or spa setting preferred.
• Candidates must hold a current Hawai‘i State Massage Therapy License in good standing and maintain all required certifications.

Skills

• Knowledge of massage/body treatments, general spa and resort programs and services.
• Ability to participate in and contribute to staff meetings, training, product knowledge classes, and team efforts.
• Ability to maintain a clean, organized, and safe working environment.
• Ability to report any problems incurred immediately to the Principal Therapist or Director of Spa & Wellness.
• Ability to provide necessary information to compile complete guest records.
• Ability to conduct tours of the facility as requested.
• Ability to provide a positive, guest service-oriented attitude and a sense of humor.

Benefits

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees.
• Employer-paid coverage for group life and accidental insurance coverage ($25,000).
• 401(k)/retirement saving plan & matching program.
• 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• Employee discounts at Accor properties and Friends & Family rates.
• 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store, and 30% discount of services offered in our Spa Without Walls.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible schedule with on-call availability required.