Massage Therapist

Responsibilities

• Provide a wide range of massage modalities including Swedish, Deep Tissue, Hot Stone, Prenatal, Sports, Aromatherapy, and specialty therapies according to training and spa standards.
• Conduct thorough consultations to understand guest needs, preferences, and contraindications, tailoring each treatment for optimal comfort and results.
• Deliver consistent, five-star service with warm, intuitive hospitality and a strong focus on guest wellbeing and satisfaction.
• Educate guests on aftercare, homecare recommendations, and wellness practices to enhance treatment benefits.
• Maintain complete knowledge of all spa offerings, treatment protocols, product lines, and wellness philosophies of the property.
• Uphold strict hygiene, sanitation, and safety standards in all treatment rooms and work areas.
• Prepare treatment rooms before each service to ensure an immaculate, welcoming, and fully stocked environment.
• Accurately track treatment times, guest preferences, and service notes in accordance with spa procedures.
• Communicate effectively with spa leadership, reception, and fellow therapists to ensure seamless daily operations and guest flow.
• Support colleagues when needed, fostering a positive, professional, and respectful team environment.
• Participate in ongoing training, product knowledge sessions, and skill development to maintain luxury-level performance.
• Recommend appropriate retail products and enhancements based on guest needs, contributing to overall spa revenue.
• Maintain comprehensive knowledge of skincare, bodycare, and aromatherapy products used in treatments.

Qualifications

• Valid massage therapy license and compliance with all regulatory requirements.
• Minimum of 1–2 years of experience in a luxury spa, wellness retreat, or high-end hospitality environment preferred.
• Proficiency in multiple massage modalities; additional certifications (lymphatic drainage, reflexology, cupping, Thai massage, etc.) are a plus.
• Exceptional communication, professionalism, and guest-service skills.
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• Impeccable grooming and elegant presentation.
• Calm, centered demeanor and genuine passion for wellness.
• Discretion, emotional intelligence, and the ability to read guest cues.
• Consistent, detail-oriented, and able to deliver elevated service under luxury brand standards.