Massage Therapist

About the role

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront leisure and outdoor activity destination. This 4‑star hotel is located only 5 minutes from downtown Whitefish and 10 minutes from Whitefish Ski Resort, offering authentic Montana hospitality that creates lasting memories. The Lodge is seeking a Part‑Time Massage Therapist to join its Spa team.

Responsibilities

• Provide bodywork sessions using modalities such as Deep Tissue, Swedish, Shiatsu, Myofascial, Stone, Pre/Post Natal, and Body Treatments.
• Apply techniques including Acupressure, Trigger Point, Connective Tissue Massage, Neuromuscular Massage, and Reflexology.
• Adhere to Averill Hospitality Employee Policies, Procedures, Non‑Compete documents, and management service expectations.
• Support the company mission, policies, and procedures.
• Maintain client confidentiality and respect each guest’s right to privacy.
• Ensure guest comfort during treatments and direct efforts toward client satisfaction.
• Follow Spa at Whitefish Lake treatment protocols and constantly monitor service quality.
• Communicate regularly with Reception Desk staff for smooth scheduling and billing.
• Maintain awareness of daily schedule, troubleshoot last‑minute changes, and monitor weekly/monthly schedules for accuracy.
• Perform all massage and body treatment modalities; attend continued education classes/trainings to learn new treatments for future menus.
• Attend all mandatory training sessions and meetings.
• Greet guests at the exact appointment time to ensure punctual start.
• Escort guests to the treatment room, address them by name, reconfirm treatment type, and explain the protocol.
• Conduct a complete client consultation for each appointment to confirm expectations.
• Keep work area clean and fully stocked.
• Encourage clients to relax and keep conversation to a minimum during treatment.
• Maintain proper draping before, during, and after treatment.
• After service, offer water/tea,