Massage Therapist

Key Responsibilities

• Perform therapeutic massage, body treatments, and foot rituals to the highest standards of quality and care.
• Educate guests on the benefits of massage therapy and appropriate aftercare recommendations.
• Greet each guest with a warm smile, direct eye contact, and by name, creating a welcoming and personalized experience.
• Demonstrate in-depth knowledge of The Ivy Hotel, The Spa at The Ivy, and Magdalena Restaurant to assist guests with accurate and engaging information.
• Maintain professional, courteous communication with all departments, including Hotel Reservations, Concierge, Housekeeping, Security, Magdalena, and Kitchen staff.
• Promptly report guest concerns or service-related issues to the Spa Manager, Team Lead, or Front Desk.
• Aid in lifting and storing spa equipment, supplies, and furnishings to support facility upkeep and preparation for special events.

Facility & Sanitation Expectations

• Maintain cleanliness and organization in treatment rooms and shared spa spaces.
• Reset treatment rooms between services:
• Sweep and mop floors
• Disinfect the treatment table, counters, walls, sinks, and equipment
• Wash product bowls and tools
• Remove trash and used linens to designated areas
• Restock towels, linens, and spa products

Work Environment & Physical Requirements

• Must be able to stand, walk, and perform physical tasks for extended periods.
• Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly.
• Ability to kneel, crouch, climb stairs, push/pull carts, and complete repetitive motions such as rolling and squeezing towels.
• Must be able to operate equipment including: Mops, vacuums, scrub brushes, towel warmers, tea kettles, cleaning and disinfecting agents, food and linen carts, guest amenities (retail products, shampoos, soaps, etc.).

Availability

• Must have flexible availability, including evenings, weekends, and holidays, in alignment with spa hours of operation.

Qualifications

• Have a genuine interest in Wellness and be energetic, upbeat, and pleasant.
• Have a valid Massage Therapy license for Maryland and be in good standing with the Massage Board.
• Have valid CPR credentials.
• High School Diploma/GED but some college experience is preferred.
• Previous Massage Therapy experience required.
• Previous experience using and reading spa scheduling software.
• Have a calm disposition and demeanor.
• Professional speech, mannerisms, discretion, and appearance.
• Strong team player.
• Must be able to stay calm and composed while under pressure.
• Must have an eye for detail.
• Ability to stand for long periods.