Massage Therapist

About the role

The Massage Therapist position is available at One Steamboat Place, a boutique hotel in Steamboat Springs, Colorado. The spa offers a unique blend of luxury and western hospitality, providing exceptional services to Owners and guests.

Responsibilities

• Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
• Be on time for your shift and prompt with each appointment.
• Perform services within the appropriate time allotted for the service.
• Must have a passion for attention to detail.
• Strong desire to deliver optimal customer service.
• Be flexible with your schedule, supporting the needs of the spa.
• Able to work independently to complete tasks.
• Properly care for and clean equipment and use proper amounts of product to assist with cost controls.
• Adhere to the Spa PACT – Positivity, Absolutely, Confidence in Communication, and Time Management.
• Learn the spa, wellness, and retail offerings and consult with guests to create a customized experience for them while maximizing sales.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and One Steamboat Place procedures.
• Perform prep work and properly clean and restock rooms as required.
• Follow all spa and One Steamboat Place (OSP) guidelines, therapist and room guidelines and following procedure handbooks.
• Follow proper channels of communication with Spa Director and Supervisor; communicate all occurrences that require attention involving staff or guests in the spa, fitness area or on One Steamboat Place property.
• High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive, helpful attitude, exhibiting a genuine interest and willingness to provide the perfect spa experience to every owner and guest.
• Be knowledgeable/learn our spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Regularly attend, participate in and support training and staff meetings for the spa (typically two to three meetings per season).
• Interface with other resort staff to ensure that owner’s/guest’s needs are met in a satisfactory manner.
• Absolutely assist in all areas of spa operation as requested by supervisor or manager.

Qualifications

• Must have proof of valid Colorado massage therapist license.
• Successful completion of a minimum of 500 hours of massage therapy coursework.
• Experienced with a strong desire to deliver optimal customer service and be able to create a spa environment that is comfortable and fulfilling.
• Learn all the services, products, and amenities available from the spa and the property.
• Knowledge of a variety of information pertaining to the resort and the surrounding area attractions, events, and restaurants preferred.
• Good personal hygiene and clean kept appearance.
• Critical, sound, decision making abilities.
• Ability to learn the policies and procedures of the department.
• Be detail oriented and have follow through.
• Speaking effectively to communicate over the telephone or in person.
• Ability to interface with other resort staff, supervisors, and/or managers to ensure that owners/guests needs are met in a satisfactory manner.
• Ability to become familiar with the ADP time keeping system and the Zenoti spa booking software.
• Follow instructions and priorities of tasks with little supervision.
• Ability to take direction, work individually and/or work in a team environment.

Physical/Mental Requirements

• Learn and adhere to property standards for cleanliness and timeliness.
• Ability to use standard cleaning equipment, such as brooms, mops, and cleaning supplies.
• Stamina to perform massage duties during the duration of each 30-120-minute massage experience for owners and guests.
• May occasionally lift, carry, and/or move up to 25 pounds.
• Vision to read printed materials and computer screen.
• Hearing and speech to communicate in person or over the telephone.

Work Environment

• While performing the duties of this job, the noise level in the work environment is usually low.
• Spa hours in the winter season are usually 10:00 a.m. to 6:00 p.m. (occasionally 7:00 p.m.) seven days per week.
• Massage therapist shifts vary between four to seven hours, minimum four hours, based on therapist availability.