Massage Therapist

Position Purpose & Summary

Massage Therapists provide professional massage, body treatments, and spa service recommendations to enhance spa engagement and revenue sales.

Essential Functions

• Provide services associated with Massage and Body Treatments.
• Greet and welcome members and guests to the Spa/Salon.
• Communicate clearly with members, guests, and spa staff to achieve desired results.
• Perform all support tasks associated with providing services assigned (set-ups and break down of treatment rooms, stocking and inventory of supplies, stocking and removal of linen, etc.).
• Performing Massage and Body treatments, including specialty services developed by the Spa.
• Avoid delays in scheduled services and tasks using provided protocols.
• Provide after care guidelines to clients.
• Maintain orderliness and cleanliness of the workplace and effective communication amongst coworkers.
• Create a database of frequent clients.
• Assist members and guests with questions regarding the Spa and the Club.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties And Responsibilities

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Position Requirements

• Minimum Knowledge & Skills: 2 years' experience in resort, club, or day spa experience.
• Education and Job-Related Experience: High School graduate.
• Licenses, Registrations, and/or Certifications Required: Current State of Colorado Massage License.
• Additional Licenses and/or Certifications Required: CPR Certification, Food Protection Manager Certification, Food Handler Certification, Alcohol Server/Seller Certification.

Marginal Functions

• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Environmental Factors

• Indoor setting with overhead lighting and comfortable ventilation.
• May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

Working Conditions

• Sitting: Occasionally.
• Standing: Occasionally.
• Walking: Occasionally.
• Bending Over: Occasionally.
• Crawling: Not applicable.
• Reaching: Occasionally.
• Crouching: Occasionally.
• Kneeling: Occasionally.
• Balancing: Not applicable.
• Pushing/Pulling: Not applicable.
• Lifting/Carrying: Up to 25 lbs.
• Continuous use with a Computer and Keyboard: Occasionally.