MASSAGE THERAPIST

About the role

This position provides exceptional customer service, massages, and body treatments to guests. Key responsibilities include offering personalized service, engaging in professional conversations, administering expert treatments, communicating spa offerings, upselling services, handling guest inquiries, and maintaining a clean, safe, and organized work area.

Responsibilities

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• Administer expert massage and body treatments for various purposes and needs within the specific time frame given.
• Provide consistent professional treatments as directed in training classes and accepted certification practices.
• Properly care for equipment and products used.
• Communicate and describe in an articulate manner the spa offerings.
• Compare and contrast the different services on the menu.
• Recommend and up-sell services at the spa facility on property.
• Handle guest questions and concerns with professionalism and courtesy.
• Respond to guest requests immediately, accurately, and appropriately.
• Understand the importance of and commit to continuing education.
• Works unsupervised for extended periods of time.
• Uphold all protocols for setup and cleanliness of treatment rooms.
• Understand that as a representative of the Spa, they will maintain a healthy appearance and a positive attitude.
• Maintain a clean, safe, stocked, and well-organized work area, including extensive in-between client cleaning procedures.
• Maintain a well-maintained spa appearance, cleanliness of facility, and workspace.
• Comfortable around guests who may be in a state of undress.
• Perform other tasks as assigned by Manager or Assistant Manager.
• Ability to troubleshoot and problem solve problems in a fast-paced environment.

Qualifications

• Massage Therapy License or Permit.
• Able to administer treatments to male and female guests in a professional manner.
• Understand and follow Blood Born Pathogen procedures.
• Excellent, reading, writing, and oral proficiency in the English language.
• Able to stand up to 9 hours per day.
• Able to lift 15 lbs occasionally.
• Able to grasp, write, stand, sit, walk, perform repetitive motions, listen, hear, and have visual acuity.
• Able to operate office equipment such as computers, online booking platforms, printers, and two-way radios.

Skills

Communication, customer service, multitasking, problem-solving, and attention to detail are key skills for this role.

Benefits

No specific benefits are mentioned in the job description.

Pay

No specific pay details are provided in the job description.

Schedule

No specific schedule details are provided in the job description.

Summary

This job description in no way implies that these are the only duties to be performed by the team members occupying this position. Team members will be requested to perform other job-related duties assigned by management. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.